My husband and I went into a UPS store today at 5047 West Main, Kalamazoo, MI 49009. We had the customer service rep named Keren. We were mailing out our laptop and when she brought out a regular box we asked why she wasn't using a normal laptop box. She then got another box that was obviously too small for my laptop and when my husband tried to explain that there is another box that fits the...

We just wanted to let you know about our UPS driver "Bill". He is very courteous and always has a smile on his face. His customer service is excellant and represents your company very well. Thanks to Bill for just being himself. Great job and keep up the good work.

We just got ourselves a new UPS driver (Bill) and we are just thrilled with his customer service. He always has a great smile on his face and is willing to go out of his way to make sure things are right with his delivery. And the icing on the cake is that the dog always gets a bone and he knows the sound of Bill's truck and is on the porch waiting for him. So, again tell Bill we are happy that...

I stopped by the church I attend today to drop something off at the main building. On the door was a missed delivery notice from UPS. The problem? There is a very clear sign on that same door stating all deliveries go to the church office building next door. The regular driver knows this, so this must have been a substitute driver.

The regular driver on the route also knows that all...

I ordered an evening bag from ebags.com for my daughter to use at her prom and at my son's wedding. I paid $26.95 for the purse plus shipping. It was shipped on April 17th to Lockport, IL 60441. It was delivered on April 21st to Romeoville, IL 60446, and signed for by someone on the dock. UPS said they couldn't get the package for me because they couldn't get a phone number for the place the...