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Posted Mon March 1, 2010 4:14 pm, by Matt H. written to UPS

Write a Letter to this Company

I have a package coming tomorrow that I needed to be held at a local UPS facility so I can pick it up.

A phone call to UPS and they say there has to be a delivery attempt first.

So I tell them that this is not signature required and there will only be ONE delivery attempt made, because the driver is going to leave it outside and leave. He will not take the package and be coming back.

They continue to tell me that a delivery attempt be made first. (Bangs head against wall). Tell me HOW there will be another delivery attempt made when he is going to leave it.

You need to have a clue and have this package held at my local ups facility until the next day or so. Because if its stolen or damaged because it was left outside I will have to file a complaint and have more inconveniences to me and to UPS when it could have been averted.


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by dulynoted (aka duttycalls) Posted Wed March 3, 2010 @ 7:11 PM

Depending on the size of the package I too make sure I check off
whether I will want the package delivered or if I will pick it up at
Its an option on all deliveries now. If you cannot see it listed then
ask before completing the order.
I learned about this option only after asking about it.


by MA Cunningham Posted Wed March 3, 2010 @ 9:14 AM

who you ordered this from, so I'm not sure what options they offered
for shipping, but there actually is an option for UPS to have the
package held at the facility, but you have to request it at the time
you place the order.

If you just discovered it would be better to pick it up and asked them
to change the delivery, then this probably won't help you now. But
it's good to keep in mind for future orders.


by RedheadwGlasses Posted Tue March 2, 2010 @ 12:23 PM

I think you need to plan better when you order stuff.


Nevermind by RedheadwGlasses Tue March 2, 2010 @ 12:24 PM

by blckhood Posted Mon March 1, 2010 @ 7:57 PM

Its sorted. They are holding at hub/facility for me up to 3 days
(will only need 1 day).

It wasn't that hard ups! Knew you could do it. yay!


I wonder by E C. Tue March 2, 2010 @ 11:57 AM
by E C. Posted Mon March 1, 2010 @ 7:40 PM

If you are so concerned, then ask someone to get the package for you
when you think it might arrive. Give them the tracking number and when
it looks like it's been delivered, pick it up and hold it for you
until you return. I'm sure you have a friend or family member who can
do this for you.


by Donno Posted Mon March 1, 2010 @ 7:35 PM

I bet in that time the number of packages has gone up 1000%. They
can't make exceptions to their rules with several thousands of
packages going through each hub every day.

I have used "Hold at Hub" many times when I knew I wouldn't be home
for delivery. This friendly guy named Frank at the UPS hub called me,
and often he left a message on my answering machine. First name

"Hey Don, this is Frank at UPS. Your package is here, any questions
call me at xxx-xx-xxxx."

But one thing Frank would NEVER do is allow me to call him and
redirect a package addressed to my home.

Frank just retired, but I still have his voice on my machine. For two
reasons - to have the telephone number and because Frank had a really
friendly manner.

A company like UPS handles a large volume of packages, and they do a
good job at it. What they don't do a good job is changing the rules
midstream. Being so large, I understand that.


I hear what your saying by blckhood Mon March 1, 2010 @ 7:45 PM

I would imagine by Nicole F. Tue March 2, 2010 @ 1:37 AM

Could you imagine? by MA Cunningham Wed March 3, 2010 @ 2:42 PM

by Donno Posted Mon March 1, 2010 @ 6:21 PM

You can ahead and file a complaint, but your ignorance of procedures
and failure to plan properly does not constitute an emergency on UPS'

You have to request this BEFORE shipping! I have used it many times -
it works great if you use it properly.

On the box:

Your Name
Your Phone Number
UPS Hub Address
"Please hold at hub for customer pickup"

UPS does not have the ability to intervene in a ground shipment.

There is a whole list of shipping guidlines and procedures on the UPS
website. There is no section where you can add your own.


Wrong by blckhood Mon March 1, 2010 @ 6:27 PM

"They have the ability to intervene, they are too lazy and stupid to do so." by Donno Mon March 1, 2010 @ 7:03 PM

You mad? by blckhood Mon March 1, 2010 @ 7:14 PM

Lack of planning on your part does not constitue an emergency on their part... by Chadg Mon March 1, 2010 @ 8:54 PM

You may have missed by LadyMac Mon March 1, 2010 @ 9:47 PM

people who disagree work for the company now? by PepperElf Tue March 2, 2010 @ 12:44 AM

HMMM by fishbjc Thu March 4, 2010 @ 2:06 PM

by Bill R. Posted Mon March 1, 2010 @ 4:45 PM

Matt H.,

Leave instructions on your door in an envelope marked UPS DRIVER?



Yeah by blckhood Mon March 1, 2010 @ 6:30 PM

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