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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. US Airways discriminates against those with English accents?
  2. Honeymoon turned nightmare
  3. Mislead About Lost Baggage
  4. Passengers are Real People, US Airways
  5. A Glass of Wine Will Get You Grounded by US Airways
  6. US Airways Doesn't Care About Passengers
  7. Faulty Equipment/Bad Service
  8. Poor customer service
  9. Do You Want This Supervisor Representing US Airways?
  10. Stop Outsourcing Customer Service Jobs, US Airways
  11. I NEED DRINK COUPONS AFTER DEALING WITH US AIRWAYS!!!
  12. Horrible Customer Service
  13. Not compassionate and not helpful at U.S. Airways
  14. Baggage Policy - or Why I'm Not Flying With You On My Next Trip
  15. PLEASE READ ASAP- EXTREMELY DISSATISFIED
  16. US Airways Needs Better Customer Relations
  17. Rude and inconsistant employees
  18. Failure of Communication Between USAirways and Customers
  19. Unprofessional behavior from Check-in clerk at SFO
  20. Compensation for Unaccompanied Minor Fees Due to Flight Cancellation
  21. Us Airways Shouldnt Expect Me To Know The Policies
  22. Your Business Practices are a Ripoff, US Airways
  23. Rude employee behavior
  24. Flight Delays and Rescheduling Issues
  25. Dishonest practices and terrible service of check-in staff and incompetent Customer Relations agent


Top 75 Companies
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  8. Sears, Roebuck & Co.
  9. Dell Computer Corporation
  10. Best Buy
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  14. Comcast Corporation
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  17. Chase Bank
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  40. US Airways
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US Airways
www.usairways.com

2345 Crystal Dr.
Arlington,
22227


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Sub Sectors
Here is a list of popular letter topics for this company.
» Aircraft Interior: 0.84%
» Airport Check-in: 7.17%
» Baggage Claim/Carry-on: 13.92%
» Customer Service (non check-in): 19.83%
» Flight Attendants: 4.22%
» Flight Scheduling: 9.28%
» Food Service: 0.42%
» Frequent Flyer Program: 8.86%
» On-time Performance: 5.49%
» Other: 24.89%
» Price/Value: 5.06%


Last 5 Letters
Here is a list of last 5 letters for this company.
Miles never extended
by Elias Y. of Naples, Florida written to US Airways Posted Tue January 21, 2014 9:38 pm
1 replies, Last Updated: Sat January 25, 2014 8:28 pm

I just got a notice that my miles that I have earned for so many years have been canceled..I was told months ago to pay $9 to extend the miles, and they never processed my payment.

I want my miles back and please charge the $9 that they were supposed to charge to keep my miles.. I don't want to lose these. I have worked to hard to earn these.

My ACCT # is ****

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Poor customer service
by Mike M. of Gulfport, Mississippi written to US Airways Posted Sun October 28, 2012 10:35 pm
6 replies, Last Updated: Tue October 30, 2012 6:51 pm

I was suppose to fly out of Gulfport,MS on 10/28/2012 but as you can tell I did not. The reason is very stupid. I received a call that there were no pilots available for this flight. Why in the hell would US AIRWAYS book up a flight and not have pilots for it? Then the hurricane Sandy, cancelled my flight for Monday 10/29/2012. While dealing with US AIRWAYS extremely "RUDE"...

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Poor ticketing policy and customer service
by Sue M. of Sarasota, Florida written to US Airways Posted Mon September 24, 2012 8:26 pm
3 replies, Last Updated: Tue September 25, 2012 12:45 pm

I have a round trip ticket purchased with air miles for late October. Because of business, my plans have changed and I want to use just the return portion of the round trip ticket. I was told that if I don't depart as scheduled, I may not use the return. This makes no since to me. I paid for the ticket, what does it matter if I use only half of it. I am NOT asking for a refund for the unused...

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partners
by John Oliver F. of New Smyrna Beach, Florida written to US Airways Posted Tue September 4, 2012 5:52 pm

I wanted to bring this to your attention. You promote your partners in ways to obtain and use frequent-flier miles. I'm not sure if you know how your partner's , specifically, budget car rental treats your customers. I even called your frequent-flier 800-number to try to get some satisfaction, and I was unsuccessful.

Below is a letter which I have sent to budget.

Over the past two years,...

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Choice Seat fee policy
by JJ T. of Mount Pleasant, South Carolina written to US Airways Posted Mon May 21, 2012 11:19 am
1 replies, Last Updated: Mon May 21, 2012 2:22 pm

On May 15 I booked a new reservation with US Airways. In the process of doing so, I purchased a "Choice" seat on one segment for $25 because there were no other coach seats available for assignment. This in itself is annoying, because it's effectively a surprise upcharge. It's as if they're saying, "You've agreed to pay the quoted price for a coach seat on this flight, and there...

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