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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Mislead About Lost Baggage
  2. US Airways discriminates against those with English accents?
  3. Honeymoon turned nightmare
  4. Poor customer service
  5. Passengers are Real People, US Airways
  6. US Airways Doesn't Care About Passengers
  7. A Glass of Wine Will Get You Grounded by US Airways
  8. Faulty Equipment/Bad Service
  9. Do You Want This Supervisor Representing US Airways?
  10. Not compassionate and not helpful at U.S. Airways
  11. Stop Outsourcing Customer Service Jobs, US Airways
  12. Horrible Customer Service
  13. I NEED DRINK COUPONS AFTER DEALING WITH US AIRWAYS!!!
  14. Baggage Policy - or Why I'm Not Flying With You On My Next Trip
  15. PLEASE READ ASAP- EXTREMELY DISSATISFIED
  16. US Airways Needs Better Customer Relations
  17. Compensation for Unaccompanied Minor Fees Due to Flight Cancellation
  18. Rude and inconsistant employees
  19. Failure of Communication Between USAirways and Customers
  20. Unprofessional behavior from Check-in clerk at SFO
  21. Your Business Practices are a Ripoff, US Airways
  22. Flight Delays and Rescheduling Issues
  23. Us Airways Shouldnt Expect Me To Know The Policies
  24. pentalty charge
  25. Rude employee behavior


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US Airways
www.usairways.com

2345 Crystal Dr.
Arlington,
22227


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Sub Sectors
Here is a list of popular letter topics for this company.
» Aircraft Interior: 0.84%
» Airport Check-in: 7.17%
» Baggage Claim/Carry-on: 13.92%
» Customer Service (non check-in): 19.83%
» Flight Attendants: 4.22%
» Flight Scheduling: 9.28%
» Food Service: 0.42%
» Frequent Flyer Program: 8.86%
» On-time Performance: 5.49%
» Other: 24.89%
» Price/Value: 5.06%


Last 5 Letters
Here is a list of last 5 letters for this company.
Poor customer service
by Mike M. of Gulfport, Mississippi written to US Airways Posted Sun October 28, 2012 10:35 pm
6 replies, Last Updated: Tue October 30, 2012 6:51 pm

I was suppose to fly out of Gulfport,MS on 10/28/2012 but as you can tell I did not. The reason is very stupid. I received a call that there were no pilots available for this flight. Why in the hell would US AIRWAYS book up a flight and not have pilots for it? Then the hurricane Sandy, cancelled my flight for Monday 10/29/2012. While dealing with US AIRWAYS extremely "RUDE"...

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Poor ticketing policy and customer service
by Sue M. of Sarasota, Florida written to US Airways Posted Mon September 24, 2012 8:26 pm
3 replies, Last Updated: Tue September 25, 2012 12:45 pm

I have a round trip ticket purchased with air miles for late October. Because of business, my plans have changed and I want to use just the return portion of the round trip ticket. I was told that if I don't depart as scheduled, I may not use the return. This makes no since to me. I paid for the ticket, what does it matter if I use only half of it. I am NOT asking for a refund for the unused...

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partners
by John Oliver F. of New Smyrna Beach, Florida written to US Airways Posted Tue September 4, 2012 5:52 pm

I wanted to bring this to your attention. You promote your partners in ways to obtain and use frequent-flier miles. I'm not sure if you know how your partner's , specifically, budget car rental treats your customers. I even called your frequent-flier 800-number to try to get some satisfaction, and I was unsuccessful.

Below is a letter which I have sent to budget.

Over the past two years,...

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Choice Seat fee policy
by JJ T. of Mount Pleasant, South Carolina written to US Airways Posted Mon May 21, 2012 11:19 am
1 replies, Last Updated: Mon May 21, 2012 2:22 pm

On May 15 I booked a new reservation with US Airways. In the process of doing so, I purchased a "Choice" seat on one segment for $25 because there were no other coach seats available for assignment. This in itself is annoying, because it's effectively a surprise upcharge. It's as if they're saying, "You've agreed to pay the quoted price for a coach seat on this flight, and there...

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Mislead About Lost Baggage
by Amanda K. of Pittsburgh, Pennsylvania written to US Airways Posted Sun May 13, 2012 9:34 pm
19 replies, Last Updated: Wed May 16, 2012 8:30 am

I recently flew for the first time ever, and it happened to be on US Airways. I had one carry-on bag with me, which I was forced to check before getting on the plane because there was no space left by the time I boarded.

Not a problem, but when I arrived at my final destination, my bag was not there, and I found out it was on another flight that was due in another hour. I realized that the...

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