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Sub Sectors
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Here is a list of popular letter topics for this company.
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» Aircraft Interior:
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0.84%
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» Airport Check-in:
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7.17%
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» Baggage Claim/Carry-on:
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13.92%
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» Customer Service (non check-in):
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19.83%
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» Flight Attendants:
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4.22%
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» Flight Scheduling:
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9.28%
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» Food Service:
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0.42%
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» Frequent Flyer Program:
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8.86%
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» On-time Performance:
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5.49%
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» Other:
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24.89%
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» Price/Value:
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5.06%
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Last 5 Letters
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Here is a list of last 5 letters for this company.
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Poor customer service |
by Mike M. of Gulfport, Mississippi written to US Airways Posted Sun October 28, 2012 10:35 pm
6 replies, Last Updated: Tue October 30, 2012 6:51 pm |
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I was suppose to fly out of Gulfport,MS on 10/28/2012 but as you can tell I did not. The reason is very stupid. I received a call that there were no pilots available for this flight. Why in the hell would US AIRWAYS book up a flight and not have pilots for it? Then the hurricane Sandy, cancelled my flight for Monday 10/29/2012. While dealing with US AIRWAYS extremely "RUDE"...
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Poor ticketing policy and customer service |
by Sue M. of Sarasota, Florida written to US Airways Posted Mon September 24, 2012 8:26 pm
3 replies, Last Updated: Tue September 25, 2012 12:45 pm |
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I have a round trip ticket purchased with air miles for late October. Because of business, my plans have changed and I want to use just the return portion of the round trip ticket. I was told that if I don't depart as scheduled, I may not use the return. This makes no since to me. I paid for the ticket, what does it matter if I use only half of it. I am NOT asking for a refund for the unused...
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partners |
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by John Oliver F. of New Smyrna Beach, Florida written to US Airways Posted Tue September 4, 2012 5:52 pm |
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I wanted to bring this to your attention. You promote your partners in ways to obtain and use frequent-flier miles. I'm not sure if you know how your partner's , specifically, budget car rental treats your customers. I even called your frequent-flier 800-number to try to get some satisfaction, and I was unsuccessful.
Below is a letter which I have sent to budget.
Over the past two years,...
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Choice Seat fee policy |
by JJ T. of Mount Pleasant, South Carolina written to US Airways Posted Mon May 21, 2012 11:19 am
1 replies, Last Updated: Mon May 21, 2012 2:22 pm |
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On May 15 I booked a new reservation with US Airways. In the process of doing so, I purchased a "Choice" seat on one segment for $25 because there were no other coach seats available for assignment. This in itself is annoying, because it's effectively a surprise upcharge. It's as if they're saying, "You've agreed to pay the quoted price for a coach seat on this flight, and there...
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Mislead About Lost Baggage |
by Amanda K. of Pittsburgh, Pennsylvania written to US Airways Posted Sun May 13, 2012 9:34 pm
19 replies, Last Updated: Wed May 16, 2012 8:30 am |
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I recently flew for the first time ever, and it happened to be on US Airways. I had one carry-on bag with me, which I was forced to check before getting on the plane because there was no space left by the time I boarded.
Not a problem, but when I arrived at my final destination, my bag was not there, and I found out it was on another flight that was due in another hour. I realized that the...
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SHARED LETTERS 
