On 1/11/09, I purchased ticket # 03723754174405, to fly from JAX to BDL. For reasons related to my job ( I am on the military) and health reasons, I needed to leave early so I called your customer service to fly earlier, they told me I will have to pay the $ 150.00 plus the difference for the new ticket, which was gonna be even more expensive that purchase a brand new one, so I told the Agent...

I understand delays and cancellations due to weather. No one can control that. But my flt was canceled and i needed to rebook (something i expected) but after telling me my flight was canceled your phone lines (800-428-4322/800-943954936) told me to go online or call again and hung up. I went to your website and it said that fro canceled reservations i had to call the 1st number. This loop...

I missed a connecting flight due to "air traffic control" issues. OK....not a big deal. But wait....our pilot continued to tell us he would make up the travel time. We didn't, nor were we told different. There was a gate change...no one was made aware of. No one was at the gate to help direct us to customer service. I sent several emails asking why we weren't told, why the pilot...

My daughter and her roommate searched very hard for flights from Spokane to Pennsylvania and South Carolina. They wanted to travel together so that they could share parking fees and return together to Spokane so that they could drive together back to school at Washington State University, particularly in light of possible weather. They chose their flights on USAir.

Both of them booked this...

On August 25th, my husband, 1 yr old daughter, and I were travelling home to Indiana from the Big Island of Hawaii. Our flight was delayed 4 hours due to insufficient rest time by the crew. As a result, we had to wait from 10 p.m. until 3 a.m. at the outdoor airport which had insufficient seating for the number of people. As a result of our flight being delayed by 4 hours, we missed our...