Mistreated by Agents of US Airways

Posted Sun July 20, 2008 12:00 pm, by Dr Jeanie B. written to US Airways

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I am a handicapped traveler who was checked in 2 hrs early in SEATTLE for a 10:30pm flight to Philly where we were supposed to be for 1 hr then transfer to a flight to Tampa.

The gate agents in Philly were terrible. They texted, listened to IPOD, gave a "in your face" racist (I'm white- they were AA). In SEATTLE they told me they had double listed us for a 9:30 flight to TPA. (the flight from SEA to Philly was late leaving) and a confirmed us for 11:30. As I am handicapped we had to take the electric carts from C-A they kept stopping and saying walk (can stand for under 5") at a time and get another cart. When I asked the airport police. She was talking on her cell. We waited but she wouldn't look at us. I finally asked where we could get another electric cart she went off about us interupting her personal call. Anyway when we got to the 9:30 am flight the agent is overhead paging. We showed her the paper from SEA saying we were listed for that flight. She says I canceled your seats. She is paging people who haven't showed yet stating they would give up their seats (not our names). These 4 people didn't show and she still wouldn't put us one despite the airline issued direction to go to that flight. She smirked at us. We asked for her to call for an electric cart. When the cart came...they said you again. We went to the 11:30 flight. The customer service desk said that the agent for 9:30 canceled our seats for 11:30 too. She claimed she took take Jim but not me (I am handicapped and can't sit in an exit row) We calmly explained I needed his help to travel.

These were really expensive tickets (just under $1400. for both of us) and we were treated like we bought them at auction on pennies on the dollar.

I feel US AIR owes both of us a round trip ticket.

I think the the black agents we met in Philly were hostile, power drunk, and tried to make our lives much more miserable than they had to be "because they could". That was the response we rec'd when we asked why they would cancel our seats knowing we were in the air and arriving. We had our airline issued confirmations from Seattle.

I think the agents involved need to go to anger management and work on race relations.

I am a physician, my mate an accountant. We didn't abuse or treat anyone disrespectfully as they did us.

I would be happy to discuss this with the CEO or head of customer service. If they don't believe us ....play the video's. This agents did their best to ignore us, not look at us, etc. We were amazed at how well the black traveler was treated compared to us.

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Re: Mistreated by Agents of US Airways by RedheadwGlasses Posted Mon July 21, 2008 @ 1:34 PM "texted, listened to IPOD, gave a "in your face" racist" What does this even mean? Reply Re: Mistreated by Agents of US Airways by dulynoted (aka duttycalls) Posted Mon July 21, 2008 @ 8:27 AM "I think the the black agents we met in Philly were hostile, power drunk, and tried to make our lives much more miserable than they had to be "because they could". Reminds me of how people in the 50's thought about blacks if they had a good job, tried to be part of the community and were polite to everyone no matter who they were...talk about stereotyping. You make it sound like the Philly airport is run by gangs. You drew the racist card immediately and never once detered from it. And you made sure that everything that happened was because these people were African American or "AA" as you put it. I have traveled through the Philly airport and I am also handicapped and have NEVER been treated anything but nicely by all concerned regarding boarding, departing and requring a wheelchair or cart to take me where I needed to go. I made arrangements prior to arrival requesting these services and had no issues from the time my son dropped me off at the door at Hopkins airport and the skycap there made sure I had a cart take me to my gate. My flight changed planes in Philly and I had nothing but clear sailing from Cleveland to New York after that. I was never asked to get off until I reached my gate. It will be interesting to see if US air responds and if so to what capacity. Reply sorry...hshould read had clear sailing from Philly to NY by dulynoted (aka duttycalls) Mon July 21, 2008 @ 8:29 AM I thought you were using someone else's account by Donno Posted Sun July 20, 2008 @ 9:16 PM until I saw where you say you are a physician. It astounds me that a physician could have such poor English skills. Aside from spelling, grammar and sentence structure, the story comes to an abrupt end. The agent said they "could not take me." So what happened? I am imagining you are still in the airport in Philadelphia. "Power drunk" airline agents? You have me laughing on the floor here. These little charges of racism appear to be completely unfounded and detract from your letter. You should stick to the facts a little more, like how you got to your destination. AA or black. Pick one, or maybe it is all the same to you. Or perhaps you meant a member of Alcoholics Anonymous. Those people are trouble too. When you use abbreviations it is hard to know. This isn't a prescription, it is a business letter. Reply AA by Teresa B. Mon July 21, 2008 @ 1:15 PM the Philly airport incident by wrongfully-wronged Tue July 22, 2008 @ 4:16 PM I understand by Teresa B. Tue July 22, 2008 @ 6:05 PM