Passengers are Real People, US Airways

Posted Mon April 27, 2009 12:00 pm, by Erin L. written to US Airways

Write a Letter to this Company  |  Rate this Company

On April 26th, 2009 I flew from Las Vegas to Philadelphia via United airlines with a connection in Los Angeles at LAX for a US Airways flight (flight 2268). I had a confirmed seat on my US Airways connection flight prior to my trip (with seat assignment).

Upon arriving at LAX I continued to the US Airways terminal only to discover that I no longer had a seat on my connection flight to Philadelpia, a boarding pass would not be printed. My flight was scheduled to leave at 11:10am, I arrived at the US Airways terminal from my first flight at 10:25am.

I immediately went to the US Airways ticketing counter (and subsequently had to then go to the full service counter). I explained the situation to the attendent and was told that I could no longer board my flight, that it was booked and I would have to accept a later flight.

I asked to speak with a supervisor and was instead given a paper with the number to call to complain. I called the number only to learn that US Airways would only answer during weekday business hours (I called the number again on Monday, April 27th only to get a recorded message asking me to visit your website in order to email US Airways about my complaint).

The next flight (#1418) to Philadelphia was at 1:40pm, I was given a boarding pass, but no seat assignment. I waited at the gate for the 1:40pm flight and was in line when the attendent arrived. I was then told that their flight was overbooked and I did not have a seat. They said that I could be placed on the next flight scheduled to leave late that night and arriving in Philadelphia at 6:30am the next day, almost 12hrs past my original arrival time.

In the end I was able to be placed on the 1:40pm flight, but only through much effort on my, and other passengers parts. When the attendent gave me my boarding pass it was with the comment that I shouldn't have made so much fuss. At NO time was any apology made to me by any of the MANY US Airways employees I encountered during this nightmare. I was treated rudely and disrespectfully by every employee I spoke with. I am honestly shocked and saddened that US Airways has such disregard for their passengers.

A formal apology for my treatment by US Airways.

Log In/Create an account | 33 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Update by Erin L. Posted Tue May 26, 2009 @ 11:10 AM I still have not received any reply from US Airways to my letter. I just wanted to update and encourage anyone who reads about my situation to seriously consider another airline for your next trip. Reply Re: Passengers are Real People, US Airways by PepperElf Posted Tue April 28, 2009 @ 10:59 PM all of that... and all you want is a formal apology? I'm astonished they didn't give you an upgrade. i've been bumped before but was upgraded to first class... except for one time, but the whole flight was canceled because of the weather.... but back to your issue... i think you're owed more than a formal apology. and i hope you get the apology and a good voucher for another flight or something equivalent Reply Re: Passengers are Real People, US Airways by jeishere Posted Tue April 28, 2009 @ 2:16 PM I don't know the rules for flying two different airlines but I've heard horror stories about it. Do you have to check in separately for both? Do the two airlines communicate with each other? Who's responsible when something like this happens, just seems like one can blame the other? Did US Airways have any idea that the OP was coming in on another flight? Reply Re: Passengers are Real People, US Airways by Teresa B. Posted Tue April 28, 2009 @ 3:06 AM As much as I love US Airways, I can see how you would be upset by this. I have to be honest I would have been too. And I bet you were much nicer then I would have been. I hope you get a response. Reply Re: Passengers are Real People, US Airways by Chadg Posted Mon April 27, 2009 @ 7:38 PM all the stories on PFB about how terrible airlines are have had an effect on me, if i want to travel cross country im taking a bus! Reply I agree! by ♫Venice♫ Mon April 27, 2009 @ 11:31 PM I agree as well.. by Harley Has A New Cat Tue April 28, 2009 @ 10:27 AM I flow many times with no issues by jeishere Tue April 28, 2009 @ 2:05 PM I agree with you, as well by ♫Venice♫ Tue April 28, 2009 @ 5:14 PM We've done a bit of flying as well in recent years--all good experiences. by olie Tue April 28, 2009 @ 11:44 PM Re: Passengers are Real People, US Airways by mrsdkm Posted Mon April 27, 2009 @ 5:24 PM Nowadays, you have to have 3 hours between connections. Reply Huh? by Casmly Tue April 28, 2009 @ 8:18 AM Re: US Airways needs to remember their passengers are real people by Harley Has A New Cat Posted Mon April 27, 2009 @ 3:14 PM You arrived too late for your flight, you got there just at the cut off point. Most flights close for check in 45 minutes before scheduled take off. Reply It was a connection by Erin L. Mon April 27, 2009 @ 3:24 PM When you checked in at Las Vegas.. by Harley Has A New Cat Mon April 27, 2009 @ 4:10 PM If that's true then why do the airlines' websites offer one-stop flights with those schedules? by Amy J. Tue April 28, 2009 @ 9:25 AM Exactly! thank you! by Erin L. Tue April 28, 2009 @ 9:47 AM It varies.. by Harley Has A New Cat Tue April 28, 2009 @ 10:11 AM I've never found that to be the case by Erin L. Tue April 28, 2009 @ 9:43 AM Depends on the airport.. by Harley Has A New Cat Tue April 28, 2009 @ 10:08 AM to answer your question by Erin L. Tue April 28, 2009 @ 10:22 AM OK then.. by Harley Has A New Cat Tue April 28, 2009 @ 12:00 PM I was never really given a decent reason by Erin L. Tue April 28, 2009 @ 12:59 PM