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 Rude employee behavior
Posted Fri January 12, 2007 1:36 pm, by Denisa L. written to US Airways
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My husband and I flew out of St Thomas Virgin Islands Yesterday (1-11-2007) afternoon and the young man that checked us in was extremely rude and unfriendly to us. We were very friendly with him upon arriving at the check in counter and he never acknowledged our presence. He was very short and unfriendly throughout the entire process. At the end when we were to take our bags and proceed to the US Customs area he spoke something that my husband did not understand so he asked him to repeeat it. Once my husband finally understood that he was to take his bag and not leave it there this young man rolled his eyes and made a face! This is very unprofessional and unacceptable behavior. This person spoke with a heavy caribbean accent and we have a southern accent and my husband simply could not understand what he was saying. He acted as if my husband was an inconvenience to him. He was being rude and unfriendly already and this just elevated our unhappiness with this employee. We were talking with other passengers that had similar experiences with this person during check in. My husabnd and I are frequent travelers and we have never been treated this way by an airline employee.
If customer service is such an inconvenience for this employee he needs to be put in another position. Your employees need to understand that their customers are what keep them employed. If we, the customers, do not fly they do not have a job. US Air has usually been very pleasant to fly with with this exception.
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by mark thompson Posted Mon March 19, 2007 @ 2:05 AM
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Maybey u just experienced what being an non english person in the US
is like.. its NOT rude as you would call it... its roude to us that
speak the language..
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by calm Posted Sat January 13, 2007 @ 11:58 AM
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In my experience, people who feel that they are looked down on for
where they come from or for how they communicate are asked to try to
communicate something again, especially when it's a fairly simple
thing that might have been expected, sometimes interpret that as
someone else not putting in their share of the effort to communicate.
I'm not saying that you and your husband weren't trying, and I
obviously don't know whether this young man thought you weren't, but I
can see how people in other countries with a lot of English-speakers
could get touchy when confronted by many Americans -- sometimes
perceived as a group of people a large percentage of whom look down on
other people -- who seem to have a hard time understanding them.
That's not to say that eye-rolling or other rudeness is justified --
though I wish you had described more of the rude behavior, because
your two specific examples are never acknowledging your presence
(which obviously he did, because rolling one's eyes at someone is a
form of acknowledging them) and rolling eyes and making a face.
I am glad that your experiences on US Air have typically been much
better, though, and it is to your credit that you stress that.
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by MommyG4 Posted Fri January 12, 2007 @ 10:05 PM
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I don't fly, but sorry you had such a bad experience. Other than your
southern accent, you misspelled "husband" in the last sentence on the
first paragraph.
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by tickytack Posted Fri January 12, 2007 @ 1:57 PM
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"we have a southern accent"
This is relevant, how, exactly?
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