Mislead About Lost Baggage

I don't think you realize that the way your situation turned out is a
WIN! I know it sucked and was a pain in the ass -- but you got it
back the next day. Do you know how many people complain about lost
luggaeg that they never see again?

I honestly don't see where they lied or that this was all that bad.
They probably did put your luggage out for delivery as soon as that
other flight landed and off loaded it's luggage. You have to allow
time for them to off load the other flight and then call the delivery
company and realize that they are delivering other bags as well.

As far as not getting the case in your room that is more due to the
hotel policy, not the fault of the airline.

I can certainly understand that would have been very annoying. At
least there is a happy ending to this as you did finally get your
luggage.

I don't think you were actually purposely lied to, but rather given
the wrong information based on a miscommunication. Of course the
longer you had to wait only added to your initial frustration so when
you had to walk down to the front desk instead having it delivered to
your room, it seemed like a bigger deal than it was actually.

In any event, I'm glad you got your luggage back and I hope the rest
of your trip went well. Good luck to you!

I completely understand your frustration. The airline employee assured
you it would be delivered to your hotel room by 10pm, when instead it
was delivered to a completely different location hours later!

I however don't think you were "flat out lied to". Yes, you were given
inaccurate information, but lying implies malicious intent on the part
of the employee.

As a hotel front desk worker myself, I often deal with this situation.
Many times guests will mention a bag will be dropped off, and I will
coordinate whether or not they would like a call when it arrives. I
completely understand why you wouldn't have mentioned this, since you
were told it would go to your room, not the desk. If this ever happens
again, I suggest coordinating with the hotel staff so it gets
delivered properly (for the reasons mentioned below).

The delivery people are typically from an outside firm, and are not
airline employees. I can see how a breakdown in communication
regarding delivery times could occur, and this is what likely happened
in your situation.

As a first time flyer, you can't be expected to have an understanding
of the workings of the industry, so I agree with your complaint 100%.
Hopefully they can come through and do something for you, at least a
written apology for the screw up.

One more reason to Go Greyhound. In the more remote locations where
there are no baggage handlers, passengers often load/unload their own
baggage.

Even at the big terminals, you hand your bag to a porter and watch
them place it in the hold.

Hey, if the driver gets lost (ive seen it happen a few times) at least
your bag is still with you, not back in Boston.

although... riddle me this.


how does "it would be delivered to my hotel room, no problem. "
translate into "wait for it at the airport"?

Cos i know hanging around airports can add to frustration. Choosing
to do it when you've been told it will be delivered (regardless of the
'to room' or 'to hotel desk' difference) kinda sounds like a
self-imposed punishment...

Some of these yahoos handling lost luggage lose it but good, and you
never see your stuff again. They got it to you within 24 hours; these
days that counts as great service. Sad but true.

You claim they lied to you. I say no.

There is a difference in lying and being wrong.


They messed up with the luggage yes, but then they made the effort to
bring it to you. Is it their fault that the hotel wouldn't let them
know which room your were in?

Seriously? They're now "liars" because you assumed it would be there
sooner? They're now "liars" because they couldn't get up to your
room?



So they go out of their way to fix a wrong and... they get this in
response.

I feel bad for them now.

Amanda K.,

The hotel was doing the wise thing in not giving out your room number.
Could someone on the hotel staff brought it to you? Sure but then the
issue of staffing levels comes into play and they might not have had a
staff member available at that hour.

While you await a response from the airline I suggest that you call
the hotel and speak with the General Manager. In that conversation I
am confident you will find that they do not give out room numbers
arbitrarily.

BillR.