No Happy Holidays

Posted Wed January 4, 2012 2:55 pm, by Karen W. written to US Airways

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I had an awful experience traveling via USAir this holiday season. My flight from PIT to PHL was delayed by ~2 hrs due to "high winds" in PHL. We definitely would miss our connection to SEA. Upon arriving in PHL, the gate attendant handed us new boarding passes for TWO DAYS LATER, but said these were only backups. Flight #84 was still at the gate, and we "should run." I was told the flight would not be held for the 12+ passengers in the same situation. We then missed the flight to SEA. Customer service was useless. The agent told us that "there was nothing she could do, flights were full due to the holidays." All the more reason for USAir to hold the original flight by approx. 5 mins!! I asked to be booked to another airline. She refused to do so. I then asked to speak to a manager. Agent said she would call her. Then, she proceeded to walk away from the desk, without calling the manager, and never came back! I decided to call USAir's 800#, and was transferred to a United flight for the next day. I had to pay for my own hotel room, additional meals, and additional parking. My husband missed a day of work. This was not a weather-related issue. I hold USAir directly responsible for this. The flight from PIT should not have left, knowing that passengers would miss their connections. OR, if the SEA flight been held for a few additional minutes, approx 14 passengers would have made it home on time. Instead, we were offered rude, minimal customer service, and forced to figure things out for ourselves.

Given the level of incompetence, rudeness, and incremental costs that we incurred, I would like USAir to provide two free plane tickets for next year's holiday travel. Otherwise, I will be forced to avoid traveling USAir as often as possible.
Thanks in advance for your attention to this matter.

Karen

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Re: No Happy Holidays by batmoody Posted Sat January 7, 2012 @ 7:46 AM "My flight from PIT to PHL was delayed by ~2 hrs due to "high winds" in PHL"..."This was not a weather-related issue. I hold USAir directly responsible for this." Really? I think I may have to call them and see what they can do about this rain in Oregon. Reply "The flight from PIT should not have left..." Seriously? What about by Steve OH (IO) Posted Thu January 5, 2012 @ 8:37 AM the other people who weren't traveling on to SEA? They should all be grounded just because you 14 people were (possibly) going to miss a connecting flight? That sounds reasonable. I'm guessing you don't fly much. Expecting flights to be delayed "a few minutes" can start a domino effect. While it might have helped you, you have no idea how many hundreds or thousands of other people it may have inconvenienced. Reply Ive traveled before when I had a connecting flight of 15 min by McJohn Thu January 5, 2012 @ 8:40 AM Re: No Happy Holidays by McJohn Posted Thu January 5, 2012 @ 6:23 AM You can avoid traveling US Air all you want but you wont avoid mother nature. If they feel its unsafe to fly its unsafe to fly. Reply I had to pay for my own hotel room, additional meals, and additional parking. My husband missed a day by Bill R. Posted Wed January 4, 2012 @ 11:56 PM Karen, Maybe the "service" left a lot to be desired but in my book "high winds" equals a "weather-related" issue. BillR. Reply