Worried by US Airways Disorganization and Lack of Communication

The "broken" plane may not have been a case of disorganization.
Perhaps a warning light came on in the cockpit as they were preparing
for flight or something was spotted by the pilot and copilot as they
were boarding the plane. You may have been on the way already when
the problem arose. The most important part is the airlines work so
hard to keep thier passengers and employees safe in flight. You were
quite fortunate there was another plane available. Airlines cannot
have backup planes sitting around just in case one breaks. Planes are
quite expensive. The fact that your flight was given that plane may
mean that someone elses plane was late if your broken plane wasn't
fixed in time. I can understand you being upset, but next time try to
look at the whole picture instead of just how a small part is
affected.

Lindsey,

I 100% agree with you on your misberable service with USAirways! And
just think, they made a hostile takeover bid for Delta Air Lines! And
I'm so happy that Delta didn't cave in! Because according to your
letter, Delta would be just as screwed up as USAirways! I have never
liked that airline, from the moment they bought out Piedmont Airlines!
I just wish that the USGoverment would take over USAirways! Er....
Wait a minute, that would be worst!!! Nevermind!

Linsey,
I see your point but in these days of "change" and quick change at
that it is impossible to keep up.
I think the best you could expect to hear is " I don't know but I will
attempt to find out ".
As far as the plane being "broken" I am sure that that was the pilot's
attempt at making light of the situation.
In re-reading your letter I notice you were an hour later than you
were expecting.
Looks like they must have figured something out to get you there.
Next time you fly you might just want to bring a good book and try to
enjoy the adventure.
Bill R.