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PLEASE READ ASAP- EXTREMELY DISSATISFIED
Posted Thu July 27, 2006 12:00 pm, by S. V. written to US Airways
Write a Letter to this Company | Rate this Company
My friend and I booked a flight from Philadelphia, PA to Dubrovnik, Croatia (traveling through Manchester England) back in December 2005 for travel from August 3- August 18, 2006. We used frequent flier miles to book our flights, so clearly we are dedicated customers. Today, July 26 (one week before we are supposed to depart), US Air tells us that we will have to spend the night in Manchester, England on the way home because they can not get us out of there on the 18th. US Air did NOT OFFER ANYTHING to us for the inconvenience of having to stay another night or the cost of paying for another night in a hotel. I am also missing a wedding shower for my friend because of this extra day, and am ABSOLUTELY FURIOUS that US Air couldn't care less about this extra cost and inconvenience. I work at a university where we send thousands of students to study abroad a year, and we often recommend US Air as a carrier. I will no longer do so. I demand that US Air either bump us up to first class on the way home AND pay for our night in Manchester, England or make some other fair concession.
Please get back to me ASAP.
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by Bub Posted Fri July 28, 2006 @ 1:31 PM
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They let you know ONE WEEK ahead of time? You should have played the Lotto that night! Be lucky they didn't let you know when you went to CHECK IN!
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I mean, they gave you a week's notice of this bump in your plans, so you have time to make hotel reservations. What would have happened if they didn't notify you? You'd be stuck finding something at the last minute. You should be thanking them for the advance notice that gives you time to make sure you have overnight accommodations.
Besides, 15 days abroad, what's one more night in a hotel or hostel (they're cheap and great!)? As a portion of your traveling dollars, it's not so bad.
Also... a wedding shower? Big deal -- you're not missing a wedding. And in many families/communities, there are multiple wedding showers, so maybe you can go to another shower hosted by someone else.
Enjoy Dubrovnik. It's one of the most beautiful cities in the world. Be prepared to eat a lot of delicious soup. Just don't ask what's in it.
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?
by April Smith Fri October 5, 2007 @ 2:33 PM
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by JohnF225 Posted Fri July 28, 2006 @ 8:27 AM
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Since you're obviously not flying USAirways from Dubrovnik to Manchester, what do you want them to do?
The only flights that US has from Manchester to Philadelphia leave Manchester at either 8:35am or 11:20am.
The first flight from Dubrovnik arrives in Mnchester at 11:00am, and that is a Croatia Airlines flight.
The minimum connection time in Manchester for an International to International flight is 60 minutes.
Schedule changes happen. As someone else said, that is the rish you run when obtaining your tickets so far in advance.
And trust me, on a frequent flyer "free" ticket, you are not entitled to be compensated or upgraded due to a schedule change.
Yes, I am a travel agent.
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i know who
by AmandaBanana Fri July 28, 2006 @ 5:04 PM
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by Cass Posted Thu July 27, 2006 @ 7:29 PM
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I thought Mo'nique flew United?
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by penelope Posted Thu July 27, 2006 @ 6:59 PM
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um if you used your frequent flyer miles i supposed you didn't pay for anything. i believe that when you get things for free with an airline is whatever they have available. they are not going to take away from their paying customers. now they could offer to pay for your hotel, but that's it. i believe some airlines do this, but i am not sure if you have to have purchased the ticket. now about the first class request i think you need to get off your high horse. and about missing your shower, i mean it could have happened even if you paid for the ticket. delays happen. so yeah, relax, your sense of entitlement is unbleievable.
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by Gino Posted Thu July 27, 2006 @ 5:38 PM
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I used free frequent flyer miles to book a cut rate (free) flight to impress my upper crust friends and they put us with the peons. I DEMAND.....wah wah wah wah My name ends in ESQUIRE for God's sake!!! blah blah blah..hotel in England yadda yadda yadda...gimme first class treatment because I was silly enough not to plan better.....missed my opportunity to shine at my friends wedding shower......I send thousands of peon exchange students (hence the frequent flier gimme freebie bonanza).... and I WILL NOT BE IGNORED...i'll BOIL YOUR RABBIT if you don't BUMP US UP TO FIRST CLASS .....no way are you gonna get away with THIS you're gonna compensate us for this... remember my name.... tatto it to your hand because i'm gonna be FAMOUS someday.
Are you related in any way to Mo Nique???? or ZsaZsaGabor?? Just wondering...
I humbly suggest the next time you book a flight to Croatia. Forget the Frequent Flyer Miles and Book Yourself and friends a First Class Chartered Private Jet and hire a well heeled and trained pilot and crew with plenty of air experience. Us peons collectivly would enjoy our flying experience without so much drama!!
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by Chris M Posted Thu July 27, 2006 @ 5:23 PM
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Here's where reading the little letters on your ticket come in handy. For the price you paid, they are only on the hook to provide you with that said transportation. They do not incur any penalty for being late, schedule changes, etc. Now, I am sure they are under limits on how long they can go before having to offer you a refund, but I don't think it's one night.
As someone else said, the flight schedules changed.
It happens occassionally, and it sucks. I think to be fair, they should offer you a refund and let you choose a different carrier that can make it to your timing. However, you paid in FF miles, so this is a cheap flight to begin with. And after paying with FF miles, are you asking for a First Class upgrade? That's a nice demand of thousands of dollars EACH on international travel.
Also, I am sure you are extremely frustrated, but I agree with the others that say you would have a better chance by still being nice at this point. They usually don't, but I would think they could offer to put you up somewhere for the night. Especially since they are changing it so close to your departure. Can they have you fly back a little early instead, so you don't have to spend a night on your own dime in England? Can they route you through a different city? Maybe you would have more flight/travel time, but you would still get home earlier. I would start with those questions before asking for $1000's of upgrades when you paid a minimal service fee (at most) to use your miles.
Yes, I know miles are precious too and have "value".
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by Leanne l Posted Thu July 27, 2006 @ 4:42 PM
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I think what they owe you is the quickest flight back they can get you.
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by DCGirl Posted Thu July 27, 2006 @ 3:19 PM
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When you book a flight that far in advance, you have to accept the risk that things -- such as flight schedules -- can change. When you schedule things so closely, you have to accept the risk that, if there is a delay of any sort, your plans may be disrupted.
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by S. Brown Posted Thu July 27, 2006 @ 1:39 PM
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Ahhh geeeez - - another attorney.
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by Tracy M Posted Thu July 27, 2006 @ 11:55 AM
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Fair compensation? Being bumped to first class is your idea of FAIR? For what???
Oh and the threat of pulling 'university' business, because you have that power? Good god!
The sheer entitlement that's present throughout this entire letter is sickening.
I RARELY stick up for the airlines...since I know how they operate...but in this case, because of your attitude, I would be SICK if you got anything out of them.
Although, I know that won't happen.
This one will be tossed in the circular file, where it belongs.
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by p d Posted Thu July 27, 2006 @ 11:10 AM
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You DEMAND?! Thanks for the laugh.
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agreed n/t
by AmandaBanana Thu July 27, 2006 @ 11:41 AM
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