|
|
 pentalty charge
Posted Fri December 5, 2008 9:56 pm, by peii h. written to US Airways
Write a Letter to this Company | Rate this Company
Both my husband and I are frequent flyers. We booked this flight to Chicago in Nov, however, due to company business, we have to cancel this trip. I called US air way for cancellation, and the representative told me that this is nonrefundable ticket and we can only get US air way credit, but we have to pay penalty (about $150) to apply this credit in the next flight.
After we talked to US airway, we figure out we have to pay over $150 penalty for our next planning trip. There is no better option than just cancellation.
We decide we will not fly with US airway in the future.
I hope US airway response to our complaint and give us full refund of our tickets
 Reply
| Log In/Create an account | 8 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
by James S. Posted Sun March 1, 2009 @ 3:39 PM
|
|
|
Ummmm did you read the terms and conditions when you purchased the
ticket, or did you just click and ignore them. 99.95% of airlines have
some sort of cancelation penalty of at leaset $100.00.
I had to Cancel tickets at the last minute with American Airlines, and
lost everything because they also charge guess what $150.00, so be it,
but at least it beats a No show/No call.
Reply
|
|
|
|
|
|
|
|
|
by Jason F. Posted Sat December 6, 2008 @ 1:36 PM
|
|
|
Are you really a frequent flyer?? Any frequent flyer would know what
sorts of tickets they are buying and know that nonrefundable tickets
are subject to a change fee. You will not get nor do you deserve a
refund.
Reply
|
|
|
|
|
|
|
|
|
|
Why should you get a full refund for non refundable tickets? Non
refundable are just that and according to the contract of carriage are
subject to the change fee. You are being treated like every other
customer which is how it should be.
Reply
|
|
|
|
|
|
|
Which is why I fly SWA
Reply
|
|
|
|
|
|
by What's all this receipt nonsense? Posted Fri December 5, 2008 @ 11:01 PM
|
|
|
I have seen this same penalty at a few airlines, in the contract of
carriage. From what is posted in the reply below, US Airways has the
same policy - $150 for changes.
I don't see any basis for a refund (these are nonrefundable tickets!)
or forgiveness of the $150 fee, as this charge is advertised in the
contract you agreed to when you booked the trip.
Reply
|
|
|
|
|
|
|
|
by Bill R. Posted Fri December 5, 2008 @ 10:54 PM
|
|
|
peii h.,
When you booked package were you aware that the tickets were
non-refundable?
I've pasted below their rules:
To make a change to a paper ticket, please go to the airport or
contact your travel agent to make a change. If you have an electronic
ticket, call Reservations or your travel agent to make a change.
Domestic flight changes are subject to a $150 fee and
transatlantic/transpacific flight changes are subject to a $250 fee,
in addition to any difference in fare.
Here are the rules:
If a reservation is canceled on/before the ticketed departure date,
the value of the ticket may be applied toward future travel up to one
year from the original issue date. Travel on the new ticket must be
completed within one year of the original date of issue.
If any part of the ticket is unused after the ticketed departure date
and the reservation has not been canceled, the ticket has no value.
Once the value of a non-refundable ticket has been applied towards the
purchase of a new ticket, the original ticket is considered
valueless.
Non-refundable tickets: all taxes are fully refundable, except the US
VAT for tickets sold within the U.S. and all U.S. taxes (US; AY; ZP;
XF; XA; XY; YC).
Stop back when you hear back.
BillR.
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
