Why should I pay US Bank for misinformation?

You should NOT have been given this incorrect information. And, yes,
it was incorrect of them to tell you that you wouldn't have NSF fees
if you deposited.

Depending on the type and method of deposit, you should not rely on
the deposit applying to your account for a least 1 FULL business day.
Sometimes more.

What do I mean by "full"? Well, suppose you make the deposit at
10:00AM on Friday. This means that you should not rely on the money
being credited to your account until Tuesday at 9:00. Friday isn't a
full day, so that doesn't count. And weekends don't count. So, give
them ALL of Monday.

If the deposit includes a check, it can take longer. See the movie
(or book) "Catch Me If You Can" for details on this.

So, you were lied to. That's not acceptable. However, banks aren't
know for saying they are sorry because one of their employees gave you
wrong information. Especially since, likely, somewhere in the
paperwork they gave you, the lawyers saw fit to include phrasing that
says the rules.

You didn't pay for wrong information. You were charged as a result on
acting on bad information. The result, to you, may be subtle. But
these are very different things.

"The logic would follow that you had an alternative, which clearly you
did not"

- Not exactly true, there are always alternatives.

In the past, I have had to juggle money to make ends meet. I have also
been in Heathers' position, where I have phoned to ask if overdraft
charges would apply if the amount was covered immediately. I was
incorrectly told 'no' as well. Now, I was VERY strapped for $$ at the
time, & MY alternatives were:

*I could (& did) pay over every cent I had - with no $$ left til
payday - to avoid the overdraft charge
OR
*If I was to be charged regardless, I may as well just keep my $$,
then fix the account on payday.

All banks are just money-hungry greed machines, no wonder they make
multi-billions every year! I'm thinking under-the-mattress again might
be the go.

Wouldn't it be easier to make sure you had money in your account to
cover what is coming out in the first place, like in keeping a ledger?

The logic would follow that you had an alternative, which clearly you
did not.

According to what I understand from your letter, your expectations are
that it is US Bank's responsibility to notify you prior to charging
you overdraft charges. When writing the checks, shouldn't you have
already known that the checks were going over the funds available
within your account?

I can understand your argument, but even without giving you up-to-date
information when you called, the damage had already been done. The
checks were already written without enough funds in the account. This
would seem to make it your responsibility.

US Bank *thrives* on giving misinformation. I gave up on them after
dealing with several issues in a row. It took me 3 hours to close my
accounts with them because the reason I gave them - that I wasn't
happy with their service - wasn't good enough. It took my persistence
and requesting to speak to the president of the company for them to
give me my funds, in cash. I did not trust them to give me a check.

The fact is, no matter how much you question them, they will
undoubtedly give you the wrong information. They wanted me to find a
notary to fix the name on the account that they had spelled
incorrectly. I had my ID and everything. They're terrible as a bank.

I left them several years ago and went with a credit union. I haven't
looked back since.

Wouldn't you have had to pay them anyway? Whether you transferred or
not?
Or did you have another option?

I tried to type in US Bank when I created this letter, however, it
posted as "US Buying Group" and I am not sure if they are the same
company!