I have paid a bill as of 10/5/12. When Verizon applied the payment to the wrong account. They placed the bill in collections. Verizon than sent out a refund check that I never received or cashed. As of this point they are telling me that I have to ask for a refund check and than repay the amount to remove it from my credit report. This has been an error on Verizon's part and I am the one...

I have been a Verizon customer since 2010. When I realized my connection speed was incredibly low, I decided to upgrade to the next highest connection speed. I told the agent that I wanted to have enough juice to run two computers and a tablet in my house. I was told that in order to upgrade my existing account, I would have to take on a home phone service I don't need as well as the new...

In May of 2010 I contacted verizon dsl to disconnect my service. I had recently lost my newborn daughter after going into labor at 6 months and had decided to move myself and my son back to San Diego to be with family. I provided Verizon with my PO Box address so they could send me the final bill. I never received a final bill and in my grief did not think to follow up on it. Now years later...

Verizon FiOS TV Service keeps trying to charge us over $250+ each month, after agreeing TWICE in writing to $149.30 per month. Since we signed up in Oct 2012 each bill has been over $300 each month. We have spent HOURS on the tele with them and the bill keeps growing. We've now demanded that someone from their Executive Corporate Team contact us immediately to stop this mess BEFORE it appears on...

Dear Sir/Madam,

Re: Verizon DSL (DC area) account #839000978300498706 for number (202)333-6487

Last summer (2011), I received a call from Verizon Wireless stating that I was delinquent on a DSL account I closed in October 2009. This was the first I was hearing of it. I paid the collections agent on the phone right then (it was for around $150).

I have recently started looking for new...