|
|
 OVER CHARGES ON MY BILL
Posted Tue February 19, 2008 11:02 am, by jacqueline k. written to Verizon Internetworking (DSL)
Write a Letter to this Company | Rate this Company
I noticed charges on my bill for Verizon Bradband essentials for $7.99 and Verizon Broadband Extras for $4.99. I assumed the charges were new charges and I called and was told I downloaded these extras in february 2007. As the holder of this account I never downloaded anything. I was told Verizon would only credit me for 4 months of the charges. Ms. Everett I spoke to stated I did download the charges. I couldn't get any assistance from her. I would like for Verizon to prove I downloaded these charges.
I would like for Verizon to credit me for the full twelve months of chargss.
 Reply
| Log In/Create an account | 7 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
|
12 months??
I mean, a few months, sure, i can see that happening, and it is more
then reasonable, but a whole YEAR? I think they are being very
generous by offering a partial credit.
Reply
|
|
|
|
|
|
by Gino Posted Wed February 20, 2008 @ 2:03 AM
|
|
|
I think Verizon is being very generous by offering 4 months credit,
and as a Verizon user who reads my bills, get's on the horn to dispute
or clarify charges, and pays my bills on time, I'm offended.
I would like Verizon to credit all users our fair portion of these
"bones" they toss to keep people happy.
OK, I'm joking, but it shows how silly this whole idea is.
Reply
|
|
|
|
|
|
by Don-Oh Posted Tue February 19, 2008 @ 3:09 PM
|
|
|
You should have called immediately to get this straightened out. It
will be a little odd for someone to believe you haven't used these
services after being billed for a year.
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sorry, but this is exactly why you need to look over your bill each
and every month.
Reply
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
