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 Verizon Automatic Billing
Posted Tue June 12, 2007 8:33 pm, by Jenee T. written to Verizon Internetworking (DSL)
Write a Letter to this Company | Rate this Company
When I switched residences in January of this year and was in need of an internet connection, my husband and I decided to subscribe to Verizon's internet services. Our account was set up over the phone, during which time my husband gave your service representative our debit card number.
While we have been pleased with our internet connection and equipment, we were surprised when we noticed that our bill was being deducted monthly from our checking account. When I called Customer Service to ask about this, the young man told me that we were indeed signed up to have our bill deducted in this manner. However, my husband does not remember authorizing this monthly deduction or being told about it at the time of sign up.
Regardless of whether this was a mistake on our part or on the company's part, I requested at that time (March 20th, 2007) to receive paper bills in the mail as opposed to online bills. The representative asked me to hold, and after receiving his supervisor's assistance, assured me that all was well.
Incidentally, he also credited our account for one month due to a computer problem we were having that was prohibiting us from connecting to the internet. I never expected this, and when our conversation ended I was ecstatic with the outcome.
However, when our next bill was due it was deducted once more from our account. This overdrew our account and thus induced an NSF Paid Items Fee of thirty-two dollars.
I am very disappointed that my request wasn't fulfilled when I called in March. My concern has always been that my checking account balance is occassionally low, and I cannot assume that the money for my bill to be in my account when it is automatically deducted without my approval.
When I called to ask once more about this issue (June 4, 2007), the new sales representative that I spoke to confirmed that the payment method had not been changed, and once again asked me to hold so that she could obtain her manager's assistance. At this point, it seems that everything is straightened out, and I hope to be receiving bills in my mailbox.
While my overall experiences with Verizon still average out to be positive, I would greatly appreciate a refund for the NSF Paid Items Fee (in the amound of thirty-two dollars)that I would not have had to bear if the process had indeed been completed the first time. I will be more than happy to supply my bank statement showing that the funds were unavailable when the amount of my bill was automatically deducted.
I hope to have this issue resolved and to continue to be a faithful Verizon Internet Subscriber in future years.
Sincerely,
Jene Txxxxxx
Account No. xxx-xxx-xxx-xxxx
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by MA Loper Posted Fri June 15, 2007 @ 2:56 PM
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Hi Jenee!
While I doubt Verizon will give you the NSF fees back, you might want
to consider this. Contact your bank and ask if they can put a
restriction on recurring debits from your account. Anything that is
not a POS (Point of Sale) transaction would need to be authorized by
you before it was paid.
Not knowing who you bank with, I don't know if it is feasible or not,
but it's at least worth asking.
& I agree with Harley too that I wouldn't wait until your next bill to
verify this - they've already blown it once.
Good luck!
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by Gino Posted Fri June 15, 2007 @ 12:03 AM
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I have to side with you and thank Harleycat for the advice. Your
letter is very well written. I also am a verizon customer, and I have
generally been pleased with them except with two billing issues. I'm
almost sure they'll do a credit, but as Harley said, the bank fees I
don't see them taking responsibility for.
Anyway, Good Luck and let us know how things go!
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by S. Brown Posted Wed June 13, 2007 @ 8:31 PM
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She's been in this business for a long time and I've been working with
companies such as Verizon for over 20 years. Everthing she said is
100% correct so why should I repeat her words of wisdom!
I spent over an hour on the phone with Verizon today trying to get a
refund for my company and ended up accepting a credit in the idential
amount applied to another account.
Good luck and don't give up!
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by Angelic Princess:) Posted Wed June 13, 2007 @ 7:37 PM
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Just a question... besides having the actual bill in your hand.. what
else is the point of doing it that way? its much easier paying it
online /autopay. but thats just me...
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I would never trust the voice on the other end of the phone. Always
wait to make sure the debit from your account truly has been
cancelled. Many businesses have a grace period that has to be taken
into consideration.
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by Jeffrey Posted Wed June 13, 2007 @ 10:24 AM
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Given that they did not remove the auto-payment, as requested (and as
promised), I'd say that they DO owe you something.
This is a good letter. Hope things go well.
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