Why can't I have uninterrupted service???

It has been my experience that VOL (Verizon OnLine) gives "worst case
scenario" due dates and they generally beat those dates. Almost every
DSL I've ordered with them within the last 4 years has been completed
before the due date. I recently placed an order with them in early
December 2008. They gave me a due date of 1/2/09 because they need to
remove load coils off the line. I argued with them for a better due
date since my customer was moving in on 12/28 but they wouldn't budge.
My order ended up completing on 12/18.

I completely understand and sympathize with you! I called to cancel
both my land phone line and my DSL account. I told the sales lady
that I wanted to open a NEW dry loop account under a NEW user name and
EM. (I had been in business and am not any more and wanted to get rid
of the business name on everything.) She said, oh no problem. When
the date came for the dry loop DSL to come, after already waiting 10
days, I found out she did not cancel the old DSL like I told her to.
She only transferred it over. So I WAITED another 10 days for the day
to come that the dry loop DSL was to be active. I waited all day and
at 10:30 that night called for the third time because I still didn't
have service. It was THEN that they told me something was wrong with
the line. I said I didn't know how it could be because I just had
phone and DSL service 10 days ago and nothing had changed. So they
said they had to dispatch an internet service technician out. That
was Friday. They couldn't come until Tuesday (but did come Monday
afternoon), which was another 3 days without DSL service. Their
support and response is terrible! See my post.

What can we do about it??? I couldn't even get Comcast because it
isn't in my area, or I would have. My only other option was
Earthlink, and I heard both good and bad about them so was hesitant.
I stuck it out waiting for Verizon and finally have service again. It
works 99% of the time, but every now and then when I'm in the middle
of a transaction or listening to something good, it goes out for a
minute or two and then comes back on again. It's frustrating!

I was actually considering doing the same exact thing! We are not
phone people, our calls are short and sweet. We only have 1 person out
of state that we call and we use the cell phone for that since the
calls are paid for anyway.

We finally got DSL last year and it has its own ups and downs. I would
tell them not to charge for this month since you couldn't use the
internet and see how fast they show up!

Isn't DSL telephone line based? They may have to rewire it if your
phone is being disconnected but DSL is still allowed through.

I would switch to Comast like you mentioned. I had Charter/ Comcast
internet and it was super fast and no problems due to the fact that it
was cable based.

means more than going to a box somewhere and installing a card or
swapping some wires, I can see how it may take more than a few days.

HOWEVER, if they told you the service would be uninterrupted, it
should have been just that. It sounds like Verizon is living up to
its "behemoth" reputation and one hand doesn't know what the other is
doing.

Now that this has been initiated, it is possible they will refuse to
go backwards and reconnect your service the way it was. However, I
think someone at Verizon should get involved and do just that. Best
of luck, but I'm not sure what you can expect from these bozos.

I had verizon DSL, it was crappy. We went with FIOS as soon as it was
available. Is it available in your area. I cant imagine liking it!


Good Day

It's bad enough that your DSL service has been completely screwed up
but to be told there would be no interruption and then it was has to
be very frustrating. Even worse is Verizon's complete lack of
followup. The net result? Well...you're here, telling your story to
the world.

Thanks for using PlanetFeedback!

Here's why it might be taking that long. Your area may have a
facilities problem, not enough cable pairs or DSLAMS available. What
they need to do is disconnect your current service, allow the order to
clear the system and then process the order for the dry loop. I don't
think it should take 3 weeks however, but I do see where you could
experience an interuption in service.