|
|
 Cancel DSL
Posted Mon April 27, 2009 6:38 pm, by Mike A. written to Verizon Internetworking (DSL)
Write a Letter to this Company | Rate this Company
I signed up for DSL back in February. The installation went smoothly and I was up and running. 3 weeks later we had some clod weather here in NJ. When the sun came out and it warmed up the next morning my DSL line kept dropping out. I picked up my phone handsetand could hear static on the line. I reported this through the 800 number. They checked the line and all appeared to be working. A few days later the same thing happened. It had rained for 2 days and was now warm and sunny. I called again and told the rep that I suspected wet - old wiring as the cause. They had me check everything and reinstall the software and again all was working.
Now A few days go by and this starts happening again. I call DSL support and they refer me to Phone Line support. I request a repair truck to check the lines. At this point I also disconnect an extension phone and tighten all connections on all the phone jacks. I ran new wored to the DSL modem. Verizon sets up an appointtment for a reapir truck and calls me back 2 days befre the truck is to arrive.
They tell me that they have fixed the issue at the switching station and there is no need for a local repair.
6 days later I am back down again. I send an email to tech support and get on an online Chat with tech support and DEMAND that they send a repair truck. They insist that I try to let them fix it again. The tech logs onto my computer and says he is sending me a replacement modem. 3 days later I get the modem and the next day I get the failure on the new modem.
This past Saturday 4-25 I call DSL tech support and DEMAND a repair truck. They tell me to call back to the phone line people to arrange that. At this point teh tech says that because my line is working now there is nothing I can do but call back if it fails again.
I told him that I would not call back to go through there prompt system to get any more help. I told him that Verizon should call me every few days to check if I am having a problem.
He HUNG UP ON ME.
I got in a chat seesion with another tech who was very nice and tred to fix my issue but he could not.
I decided at this point the Verizon Tech Support was unwilling to help me and that I was done with them.
A repair truck never visited here.
I called Comcast Cable.- Went to Best Buy and bought a Cable Modem. Came home hooked it up and I am up and running.
I sent and email to Verizon on Sunday to cancel my service. They repliedby email today that I have to call their support people to cancel. This should be fun.
Cancel my account today. I will ship them back their modem when they provide me with an return UPS label.
I will not pay any cancellation fees.
Mike NJ
 Reply
| Log In/Create an account | 1 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
|
|
SHARED LETTERS 
del.icio.us
Digg this
