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 NO INTERNET SERVICE FOR 9 DAYS!
Posted Fri January 25, 2008 4:58 pm, by Edwin Q. written to Verizon Internetworking (DSL)
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I haven't had FiOs Internet Service for 9 days now and I had (3) techs come to my home and no one has a clue to what my problem is. What bothers me is seeing all these Verizon commercials claiming how RELIABLE their service is. In an age where the Internet is a major tool in getting personal and business matter done, I can't believe it's taking 9 DAYS! I can't connect to get my work done, I can't communicate with my family, and I can't pay any bills online. ALL I WANT IS TO ACCESS THE INTERNET. AM I ASKING FOR TOO MUCH?
I want every tech that works for Verizon to come to my home and get this fix immediately! I need qualified & knowledgeable techs that know how to deal with this issue! In addition I should be compensated for all the trouble I had to deal with the outage of my Internet for 9 DAYS! Verizon should send me a verizon Wireless card so I can access the Internet for the meanwhile at no cost.
Edwin
Mt Vernon, NY
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I lost my internet service for a about 36 hours once. I actually
vacuumed under my couch and cleaned my kitchen cupboards. I almost
(almost!) wish my internet service would go down one day a month!
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by Gino Posted Sat January 26, 2008 @ 2:29 AM
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nine days without internet is unimagineably cruel and unusual
punishment.
I'm sure the logistics of getting every qualified tech Verizon
emplploys schedules cleard and their watches simonized would take, at
lest, by my own conservative estimates, about 8 months minimum. The
wireless card idea would be a nice temporary fix, but I suppose they'd
have to send a wireless modem, those funky dsl filters, and a day or
two to set up dsl service. Maybe dial-up would be quicker.
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by donno Posted Fri January 25, 2008 @ 5:58 PM
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How about a calm request to get your service repaired? Asking for
every tech that works for the company to come out and free hardware
makes you sound unreasonable (at best). I realize being without the
internet is difficult, but a rational complaint is much better than an
irrational one.
How many days has Veriaon visited your location? None of three techs
has been able to even get started with the problem? That sounds
strange. What do they suggest at this point? Surely they just don't
say "I can't fix it, have a nice day!" when they leave? Is this an
open problem ticket? What is the next step that they said they would
take?
If they ultimately can't fix it, it seems their advice would be to
drop the service.
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