Verizon update messed my modem up and they won't replace it.

Posted Fri May 16, 2008 6:09 pm, by Abtin S. written to Verizon Internetworking (DSL)

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I have had Verizon DSL modem for about 2-3 years, and I have had the same modem for that period. Recently I upgraded the firmware from the Verizon website and it messed up my modem. Now I can't connect wireless devices without rebooting the modem, and I have to do that everytime.

I called Verizon to downgrade the firmware of the modem, but they said they cannot downgrade anymore. And also because my modem is out of warranty that I would have to pay for a new modem.

I thought that it was ridiculous that Verizon who offered the firmware update is asking me to pay for a new modem, when it was that upgrade that messed it up. I have had the modem for 2-3 years without any problems and it started only when this happened.

They asked me why I upgraded? And I don't understand why that matters. I upgraded the modem with the firmware and it just messed it up, and I don't think that I should be the one paying for the new modem.

I would like a brand new free DSL wireless modem sent out to me. I don't expect to pay for a new one, since it was Verizon who cannot downgrade the modem, and it was there firmware that messed my modem up.

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Re: Verizon update messed my modem up and they won't replace it. by Abtin S. Posted Wed May 21, 2008 @ 10:29 PM They have sent a modem free of charge via UPS. It works fine, and I will be sending back the old one to them. Thanks PlanetFeedback for everything. Reply Re: Verizon update messed my modem up and they won't replace it. by Abtin S. Posted Tue May 20, 2008 @ 7:38 PM I got a message today, that Verizon will be exchanging my dsl modem for free. Although this was after being on the phone for 20 minutes and talking to two supervisors. Reply Re: Verizon update messed my modem up and they won't replace it. by Donno Posted Sat May 17, 2008 @ 12:00 AM Why *did* you upgrade? Was it on the advice of a Verizon CSR? Reply CSR advice should not matter by Abtin S. Tue May 20, 2008 @ 7:22 PM