I pay to "rent" their receiver, because I have no choice. The FIOS TV product will not work without a receiver, so there should not be a separate charge for this. When this receiver breaks, Verizon should come to my house and fix or replace it at no charge. Currently, I have to pay $79 for them to come and fix the equipment that I pay for every month. The alternative is for me to...

After moving out of my apartment in January 2008, I never received the final bill Verizon sent me via mail. The bill went to my old address for $229. Subsequently, the account went to collections at which time I was never contacted by the collection agency to repay the debt. I ended up finding out about the debt I owed when I pulled my credit report a year later in 2009. As soon as I...

In September of this year I submitted the following letter. Since the letter the channels have been removed from my plan however the charges were never removed and have continued to be accessed fees.

I WILL NOT pay for channels that were not ordered by me, and as told by a Fios agent were to be removed automatically. Not only is this ethically wrong, it is illegal. If need be I will file...

We have just moved in to a new home (condo) that was just complete and unable to get Verizon to update us on when phone or internet service will be install for our home. We start in October trying to get installation and service setup for our new home. The area we live is fiber only and they keep putting in a our home for copper. I know the fiber still need to be running to our home, which our...

My household has had Verizon FIOS phone, television (digital cable), and internet for a few years now. I have no complaints about the phone service, nor the internet. However, the television service can be a huge annoyance. If you want to scroll through the channel guide, be prepared for sluggish movement and even moments of freezing. Not too nice when you're rushing to find a show to record....