Last year on April 24 of 2009 - we discontinued our Verizon home phone and DSL service due to problems with connection and actually getting service.

At that time, we received bills saying we had a credit. We called and they sent that to us. The amount was $20.09. Then they sent the account to a collection agency for the amount they sent us. We called last summer and had it taken care of. They...

It all started the day I cancelled my Directv and signed up with Fios TV. Don't get me wrong, I love the quality and so far everything about it, but I just think Verizon Communications is getting way too big to handle the little man like me. I have been calling about a dispute on my bill, and have been transferred from one person or the other since Feb. I get told to call Directv, and they...

Upon checking my credit report, I find an account from collection agency AFNI. They are collecting for Verizon Inc. So, I dispute the bill with the credit reporting agency not once but twice. The credit reporting agency sent an automated request to AFNI to verify the account. Well of course AFNI sends an automated response of "yeah we have a collection in that name" so it was ?verified?...

I moved out of state in 1/2009 and a renter moved into my place. I disconnected the phone. However, Verizon allowed renter to use the same number for a stand alone DSL line. In June of 2009 they moved out and I moved back in requesting new service. However, my online bill pay was still connected to the old number which should have been retired per the PUC. So when I paid the bill of $59.00...

I ordered the Tripe play in November and with all of the 90 day discounts and other advertisements my triple play cost was reduced to $40 for the first 3 months and about $63 for the next 3 months.

Verizon billed me for more then this about $90+ for the hook-up month and the next month.

I have called customer service a couple of times at the end of January, obviously Verizon policy is...