To Whom it May Concer,

My husband and I have been Verizon customers for over five years. We recently renewed our contract with you and discovered that suddenly we could no longer use our View on Demand service, even for the free programming that comes with it. After getting hung up on and disconnected multiple times in the past week by your automated service, I finally reached a customer...

In April of this year, I went online to apply for Verizon Fios. I was told that I had an outstanding bill of $162 and some change. I paid it using a debit card. The payment didn't show up for several days, and Verizon reps kept telling me that they didn't know why. But I had proof it was taken out of the account. Finally, someone there stated that Verizon didn't own the bill, it had been...

We had Verizon for many years, then my husband decided to try Verizon wireless, a complete disaster. So to get Verizon back we had to pay LARGE connection fees. I'm sure Verizon is still Verizon no matter which branch you have. Our phone bill should have been about about $42.00. Instead we paid $129.25. Don't seniors deserve a break after all these years? We can barely meet our bills now without...

We relocated from CA to NJ during October 2012. At that time, our Verizon DSL and Fios service was cancelled. First, Verizon tried to charge us $300.00 for non returned equipment when we shipped the items back. I was on the phone with multiple reps over that issue. We had to wait until February 2013 for the credit to finally hit our account, and we ended up having a credit balance to be...

I have been trying to get my Watch ESPN app fixed for about 4 months now. I have contacted Verizon many times and every time they claim to have fixed it but it has never been fixed. Every time I try to login in, it says that I am not subscribed to Verizon FIOS TV, even though I am. It pisses me off that Verizon employees cannot fix this problem, I have emailed and called many times. However,...