Billing Error

Posted Wed March 9, 2011 7:58 pm, by william k. written to Verizon Local Telephone (and FIOS)

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About four years ago Verizon consolidated my phone service bil for the land line, my cell phones, and my internet connection. I have been paying this bill as one lump sum since then.
In October of 2010 my Verizon payment got posted to Verizon Wireless instead of Verizon. In spite of numerous phone calls, E-mails, and interaction from my internet payment service which detailed conversations with specific individuals as well as dates and times Verizon is unable to take the funds paid to Verizon Wireless and transfer them to Verizon.
Can you imagine incompetence of that scale. And the company claims great customer service. Doesn't it make you wonder about the validity of their claim. I say go Brighthouse!!

Correct my bill to show the payment sent to Verizon wireless.

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Re: Billing Error by Harleycat Posted Thu March 10, 2011 @ 9:35 AM Verizon and Verizon Wireless are two different entities and their systems are separate which is why they can't just transfer the payment. Can't you just get a refund from Verizon Wireless for the payment made to an account that is closed? The reason they are able to bill your wireless service as a bundle is because they send the funds to VZW in large file transfers back and forth. Reply Are you sure you read the letter correctly? by Jake G. Thu March 10, 2011 @ 11:46 AM Yes, I read it correctly.. by Harleycat Fri March 11, 2011 @ 9:36 AM I'm wondering by Jake G. Fri March 11, 2011 @ 10:40 AM Payments get credited to closed accounts.. by Harleycat Sun March 13, 2011 @ 1:46 PM Then it seems the problem is with Verizon by Jake G. Sun March 13, 2011 @ 9:29 PM Why do you say Verizon? by Harleycat Sun March 13, 2011 @ 11:29 PM I never said you work for Verizon by Jake G. Mon March 14, 2011 @ 12:20 AM I guess you didn't read.. by Harleycat Tue March 15, 2011 @ 10:08 PM Unbelievable by Jake G. Wed March 16, 2011 @ 11:29 AM Apparently you can't read by jeishere Wed March 16, 2011 @ 12:19 PM I can read very well, thanks by Jake G. Wed March 16, 2011 @ 12:32 PM Ok, let's work on comprehension then by jeishere Wed March 16, 2011 @ 5:31 PM I have great reading comprehension too, thanks by Jake G. Wed March 16, 2011 @ 7:50 PM Ok then, explain... by jeishere Thu March 17, 2011 @ 8:29 AM I think maybe you have a problem with reading comprehension? by Jake G. Thu March 17, 2011 @ 11:29 AM Exactly by jeishere Thu March 17, 2011 @ 11:50 AM so says you by Jake G. Thu March 17, 2011 @ 12:11 PM