Billing issue with Verizon

Posted Tue July 21, 2009 9:25 am, by Dana C. written to Verizon Local Telephone (and FIOS)

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I wanted to make you aware of my frustrations. I have been a customer for many years with Verizon Wireless, and now with FIOS. I am irritated with your billing practices. Every time I receive your bill, there is a discrepancy. This means I must call your customer service line, which often takes up at least 30 minutes of my time, have it corrected, and then the same thing happens the next month. This makes me want to cancel my service with you. My contract is through in October and I am seriously considering cancelling, as I don't appreciate rectifying the same problems month after month.

Nothing ever gets resolved. Please have someone review my account monthly prior to each bill being issued, so that when it gets to me, it will be accurate. Thank you.

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Which representative do you suggest personally review your bill? by Donno Posted Tue July 21, 2009 @ 2:05 PM Phyllis, Tracy, Ed, or that new slacker Joe? This is completely unfeasible. They should send you an accurate bill, but it is going to come straight from a computer. What kind of errors are being made? Reply Errors by Dana C. Wed July 22, 2009 @ 9:39 AM Re: Billing issue with Verizon by Harleycat Posted Tue July 21, 2009 @ 10:03 AM Dana..what billing problems are you having? Verizon is not going to pull your bill prior to the bill drop to review it for accuracy. It's not that they don't care, it's just not possible to do. I suggest calling and ask to speak to someone in retention. Tell them the problems you've been having (be specific) and that you are thinking of cancelling because of it. The people in retention have more power to correct a situation and make it right in the form of a credit. Reply