Billing/Payment/Verizon Entities/Collections/Credit Report

Posted Sat June 16, 2012 3:16 pm, by Terri S. written to Verizon Local Telephone (and FIOS)

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I was a longtime customer of Verizon internet and television services. In October 2010, I visited a local Verizon Wireless store to make an inquiry about adding Verizon cellphone services to my existing Verizon account in order to receive a bundled package and one consolidated invoice. I was assured by the Verizon reps that this was a possible. I did not receive a consolidated invoice. After many hours on the phone with various Verizon representatives and months later, I finally received a consolidated invoice. Apparently, when a consumer does not also receive wireline/landline service from Verizon, it is practically impossible for a Verizon rep to locate that customer's account. At that point, I began to experience billing irregularities and I called Verizon to question them - with each entity of Verizon referring me to another entity of Verizon. I subsequently cancelled my account and moved to a new address. I then began to receive multiple invoices from multiple Verizon entities with duplicate charges and duplicate termination fees. This was confusing to me as I understood my account to now be one consolidated account. Again, I tried to work through the issues but got passed around. By this point, my account was turned over to Collections. I paid what I believe to be the final bill, only to later discover that it was only the final amount due to Verizon Wireless, not Verizon Communications. The collections agent agreed to get me copies of the Verizon Communications invoices in order that I could see those charges separate from the ones I had just paid. The copies never arrived and Verizon reported negative information to the credit bureaus. In the meantime, I continued in good faith, to try to understand the charges in order to ascertain what the final charges were and what the confusion was between the duplicative charges between Verizon Wireless and Verizon Communications. I was finally able to work with an agent at Verizon Communications who indicated that if I paid off the final charges to Verizon Communications within 30 days, she would remove any negative information from credit reports, *however* it would take up to 3 weeks possibly to receive copies of the invoices. I finally received them over 3 weeks later but one months invoice was missing. I requested that one and by the time it arrived and I was able to reconcile the bill, the 30 days has passed. This rep indicated that I should speak with her supervisor. I left several messages over several weeks timeframe for the supervisor. She did not return my phone calls until after I filed a complaint with the Virginia Corporation Commission. When we finally spoke, she would not acknowledge the role played by Verizon in causing a delay in the receipt of the invoices which caused the 30 day window to expire.

Verizon (FIOS and Internet) Communications.

I am willing to pay the final amounts due, but only if Verizon will honor their commitment to remove negative information from my credit report.