Didn't disconnect my serive as requested; problems with new account already
Posted Tue June 26, 2012 12:42 pm, by Leigh S. written to Verizon Local Telephone (and FIOS)
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I contacted Verizon at the end of May to cancel service at my house on June 6 as I was moving. My husband and I opted to put service at the new property in his name because as a "new" customer he got a better deal than I could (nice, after years of service!). Today, I logged in to inquire via live chat why I hadn't received the return boxes for the equipment at the old house. Imagine my surprise when I saw a bill reflecting service for nearly the entire month of June! I called immediately and was told service was still ACTIVE! I cannot believe that the 30 minutes plus I spent on the phone cancelling service in May was for no reason. I have had intermittent issues with Verizon over the years, but this is the icing on the cake.
The representative on the phone today informed me she had corrected the problem and is changing the bill to reflect disconnected service as of June 6. I sincerely hope this issue is resolved because I do not have another 26 minutes on hold (and counting) to resolve matters that should have been taken care of in the first place. Also, the day I cancelled in May I provided an updated billing address for the final bill. That wasn't changed, either. No wonder I see so many internet complaints about collection agencies reporting Verizon final bill fees.
Unfortunately for my husband and I, Verizon is our only option in this new house and it's going just as badly as it was with the old account. The service was installed June 6th, After installation, the rep left lines going over a private drive to our home. I've now asked THREE times for that line to be removed and NO ONE has come out. Several people have tripped over the line and it is an eye sore. I need that removed NOW.
Fix my final bill as I don't trust that it's been fixed and come get your line before someone gets hurt.