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Offer a Sharp and send a Viewsonic?
Posted Fri April 18, 2008 10:47 am, by Dana C. written to Verizon Local Telephone (and FIOS)
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I signed up for a 2 year contract for your Triple Play. I did this because I was enticed by your free 19" HDTV offer. I called and signed up and I talked to a rep who confirmed before I signed up that the TV was a 19" Sharp AQUOS. That sounded great! Sharp is a great name and I had been in the market for my first HDTV. 2 months later the TV arrives yesterday. It is a 19" Viewsonic. I have never heard of Viewsonic and this is not what I agreed to. I wanted a Sharp, as promised.
Your representative offered me $50 off my bill which I accepted, however, due to the fact that this television is valued at $100 less than the Sharp and I am still not happy about having a no name brand rather than a Sharp, please make this situation right but offering an additional $50 off my bill. That is the least you can do. I would not have signed a 2 year contract with you if I knew I would not get what was offered. I am so deeply disappointed. Thank you for your time.
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