My husbands life is on the line because you cannot hook up a phone line sooner

I'm assuming since you are making calls you have a cell phone or
access to a phone. Since you are posting, I assume you have internet
access. Since I don't know what state you are in, I can only send you
to the website to look for the number in your area that assists
customer's with disabilities. They may be better equipped to assist
you. If they can't, Verizon used to have a service called
"Presidential Complaint Line", I'm sure they still have something
similar. Try to find that number. I used that service years ago to
get my elderly mother's phone installed after Verizon told me it would
take about two months due to lack of facilities.

Contact whatever governmental body controls public utilities in your
state. Here in NY it's the Public Service Commission. The PSC acts
on every complaint they receive. Try your local congressman, town
supervisor, mayor or whoever will listen.

I work in the Telecommunications field. Two months is too long for
anyone much less someone with special needs to wait for a phone. Even
with new construction, I can get phone service at my sites in less
time than that.

By the way...

Writing a letter via PF isn't the way to get a phone, if your
husband's life relies on it. While I'm sure your husband does need a
kidney, I think you're using this to elicit sympathy. If my spouse's
life depending on something, like phone service, I wouldn't write a
letter on a web site and hope that my letter was being read. I'd do
something. Like, as I said, get a cell phone.

However...

I have an experience with Verizon that's slightly similar. A few
years back, a too-big truck came down our street and ripped the
overhead phone lines. I called Verizon (using my cell phone) and they
said that because of a strike, they couldn't promise a repair for
several weeks! Since only my house was affected, they said it was a
low priority.

The day before, a neighbor had been raped and killed. The rapist was
not captured.

I was scheduled to go on a business trip. Needless to say, my wife
didn't like the idea of being alone without a phone with a rapist on
the loose. At the time, she didn't have a cell phone.

What to do? I tried the sympathy card and told the Verizon woman (who
was a manager, since the normal CSRs were also on strike) about the
rapist. She said "I wouldn't want your wife to be raped, but I don't
think it'll happen. I cannot escalate service for you for a rape I
know will not occur."

In the end, I left my cell phone (fully charged!) with my wife.

Verizon took about a week to send someone to fix the problem. No
rapist, thank goodness.

Yikes! Two words: cell phone.

I had a co-worker who was waiting for a kidney. He made sure his cell
phone was fully charged at all times, you can be sure.