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Verizon, Stop Reporting My Telephone Number!

Posted Fri August 17, 2007 12:00 pm, by Sean D. written to Verizon Local Telephone (and FIOS)

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In August 2005, I purchased a home which had Verizon as its phone service. As soon as I moved in, I kept the same telephone number but transferred the phone service over to Cablevision Optimum Voice.

For the past 2 years I have been getting increasing random phone calls from people looking for the previous owner. It turns out that phone books and online phone directories are still reporting the former homeowners name associated with my telephone number! I called Verizon, but they said they had no control over the telephone number and told me to call Cablevision. Of course, I called Cablevision and they said they don't print the number so I need to call Verizon!

I then spoke to a contact at the Yellow Book and she said that they get their directory listings from VERIZON.

At this point I believe Cablevision has nothing to do with this mistake. If you go to whitepages.com and do a search on the former homeowner, you get my number along with a disclaimer saying that the source is VERIZON!

Long story short, nobody at Verizon can figure out how to stop reporting my telephone number with the former owner's name. All they do is point fingers at everyone else but them. I spent 20 minutes on the phone with a supervisor of LI local phone service who pretty much told me "there's nothing we can do about it."

I find this extremely ridiculous and frustrating. Can SOMEONE PLEASE HELP! I am sick of fielding calls for the former homeowner, and am actually thinking of taking some sort of legal action against Verizon.

STOP REPORTING MY TELEPHONE NUMBER WITH THE FORMER HOMEOWNERS NAME.

I WANT MY TELEPHONE NUMBER TO BE UNLISTED!


Reply



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by Harleycat Posted Sat August 18, 2007 @ 8:24 AM

Sean..since you're here on Long Island, I suggest you take this up
with the NYS Public Service Commission. They have a website on which
you can make a complaint.

Is it only listed in Yellow Book or is it in the Verizon white pages
also? If it's only in Yellow Book, take your complaint directly to
them. They are not part of Verizon. I believe they have an office in
Hicksville.

Even though you have Optimum Voice, if you search your number, it will
say Verizon. The NPA/NXX still resides in a Verizon CO even though
you ported it to Cablevision. I have Cablevision also but if you put
my NPA/NXX (area code and exchange) into "Fone Finder" it says
Verizon.

As others said, the main problem is that you took over the previous
owners number. In doing so, you didn't give it a chance to age out of
the system which would have pulled it from the various directories. I
know it's too late to do so now, so I think your best course of action
is the PSC.

Reply


Correction.. by Harleycat Mon August 20, 2007 @ 8:23 AM
by TwinkleToes Posted Sat August 18, 2007 @ 4:03 AM

I would be pretty ticked if I were you. Verizon should change the
listing for sure. Perhaps this is an issue you can take up with your
public utilities commission. I'm not exactly sure what type of
complaints they field though it's worth a shot. Good luck.

P.S. Next time... get a new number that hasn't been in use for a
while. When you get a new number that has recently been used, you
completely open the door to right number, wronge person calls.

Reply
by JuliePie Posted Fri August 17, 2007 @ 10:51 PM

It sounds to me like the OP kept his own phone number when he moved,
not took on the previous home owners'.

In my town, you can actually look up phone numbers by the street
address in the local phone book. For example, you can go to "E" for
Elm Street, and it will list every resident of Elm Street in
neumerical order by house number. I think this is what's happening to
the OP. They didn't change the name associated with the address, just
the phone number, so it's showing the old owner's name with Sean's
address and phone number.

Not sure, though, so if you could clear this up, Sean, that would be
great.

Reply


not took on the previous home owners'. Not how I read it. by Bill R Fri August 17, 2007 @ 11:07 PM


by Wolf Posted Fri August 17, 2007 @ 9:50 PM

A while back, my grandmother kept getting calls at all times of the
day and night. Asking for the same person and from the same person.
Finally, she got ticked at the 3:30 am calls that she yelled into the
phone "YES SHE'S HERE! SHE'S BURRIED UNDER THE PORCH AND IF YOU EVER
CALL HERE AGAIN, YOU WILL BE TOO!" They NEVER called back. Not even
after my brother took over the house and the number.

Change your number. Its not that big of a deal to change the number.
Or you can just use my grandmothers trick!

Reply


Verizon, Stop Reporting My Telephone Number! by LurkerNoMore Fri August 17, 2007 @ 11:07 PM

by LB06 Posted Fri August 17, 2007 @ 8:50 PM

I have a problem like this with my cell phone from Sprint. I have had
various businesses and people calling me asking for someone named Paul
or Tracey. It really gets on my nerves. Sometimes they don't believe
me when I tell them they have the wrong number. If you find out
anything from this letter, let us know; it may help me or someone else
with the same problem! Good luck!

Reply


calling me asking for someone by Bill R Fri August 17, 2007 @ 9:43 PM

by donno Posted Fri August 17, 2007 @ 8:07 PM

As everyone pointed out, you can't "unring the bell" now. The best
solution seems to be to change your number.

Reply


by Bill R Posted Fri August 17, 2007 @ 5:48 PM

SeanD.,
As I am sure you know at this point you should not have assumed the
previous owner's number and their baggage.
Verizon might be able to get it off their site but I am sure it's out
there on others and will be for a long time to come.
That being said get a new number.
If you really want to get depressed, in this format
(555) 555 - 5555, put your number into Google.com and see what comes
up.
Stop back and let us know what Verizon says and does.
BillR.

Reply

Mine doesn't come up by TwinkleToes Sat August 18, 2007 @ 4:04 AM
by Amae Posted Fri August 17, 2007 @ 4:43 PM

Here's a thought......change your phone number. (it's a tough concept
I know...I'll give you a minute to adjust........ready?)

Reply
by S. Brown Posted Fri August 17, 2007 @ 4:21 PM

Why in the world would you keep the former owner's telephone number?
It's a little late to demand the number be unlisted, don't you think?

Reply




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