| Top 25 Letters |
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| Top 75 Companies |
The selection and placement of profiles on this page were determined automatically by a computer program.
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- Citibank N A
- Verizon Wireless (Cell Phones)
- Sprint Wireless
- Bank of America
- Walmart
- Cingular Wireless (now ATT Mobility)
- McDonald's
- Sears, Roebuck & Co.
- Dell Computer Corporation
- Best Buy
- Capital One Financial
- T-Mobile USA, Inc.
- Home Depot, Inc.
- Comcast Corporation
- Target
- American Express Credit Cards
- Chase Bank
- Tracfone Wireless, Inc
- PlanetFeedback
- Wal-Mart
- Burger King
- Circuit City
- Wendy's International, Inc.
- DirecTV, Inc.
- Dish Network (Echo Star)
- Apple Computer Inc
- Washington Mutual
- Verizon Local Telephone (and FIOS)
- Target Corporation
- Pizza Hut, Inc.
- Delta Air Lines
- Starbucks
- Walgreen's
- HSBC Bank USA
- United Airlines
- Applebee's International, Inc.
- American Airlines, Inc.
- Juniper Bank
- Verizon Internetworking (DSL)
- US Airways
- Taco Bell
- Amazon.com, Inc.
- Kentucky Fried Chicken
- Nextel Communications
- Subway (Sandwich Shops)
- Olive Garden
- Office Depot, Inc.
- Lowe's
- United Parcel Service
- Nordstrom, Inc. - Department Stores
- CVS
- Wells Fargo
- Kmart
- Time Warner Cable
- Blockbuster, Inc.
- Red Lobster
- Toys R Us
- Ford Motor Company
- Microsoft Corporation
- Discover Card
- Charter Communications
- EBay
- Pepsi-Cola
- Macys.com
- Hewlett-Packard Company
- JCPenney Company, Inc.
- Sears.com
- MBNA
- Vonage
- Chili's
- BellSouth Telecommunications
- Outback Steakhouse
- Victoria's Secret
- Nabisco, Inc.
- Maytag Corporation
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PlanetFeedback Assessment
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Here is a review of this company provided by PlanetFeedback.
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Verizon Wireless, the company's joint venture with Vodafone Group, is the #2 US wireless provider (after AT&T Mobility, formerly known as Cingular), with around 60 million customers.
This company does an excellent job of responding to feedback sent through PFB. |
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Sub Sectors
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Here is a list of popular letter topics for this company.
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» Billing/Payment:
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24.7%
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» Coverage area:
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2.7%
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» Customer Service:
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26.7%
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» Other:
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22.06%
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» Plans/Contracts:
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10.36%
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» Price/Value:
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3.61%
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» Service Quality:
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9.87%
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Last 5 Letters
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Here is a list of last 5 letters for this company.
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Excellent experience with VZW Customer Service! |
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by Jeremy G. of Nixa, Missouri written to Verizon Wireless (Cell Phones) Posted Thu November 5, 2009 11:01 pm |
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I am (was) an Alltel Legacy customer, but I wanted to upgrade to the new Storm2 and take advantage of the BOGO, however, my wife's line was not due for an upgrade. I wanted to stay with my cheaper Alltel plan, so i decided to call to see what I could do, not really expecting any special treatment. I first spoke to Andre, who told me that as an incentive to switch over to all Verizon...
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BB Storm 2 Shattered Screen |
by Lauren M. of Wenonah, New Jersey written to Verizon Wireless (Cell Phones) Posted Thu November 5, 2009 8:26 pm
4 replies, Last Updated: Fri November 6, 2009 7:37 am |
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I JUST bought the Blackberry Storm 2 9550 exactly one week ago. 2 days ago I decided the phone just wasn't for me and decided that I want to return it and just go back to my origional phone (BB Curve). I wasn't thrilled with the touch screen and minor things about the phone and I also experienced freezing and the screen sticking. Unfortunately the next day I dropped my phone from NOT EVEN 2 FEET...
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Unable to receive knowledgable customer service assistance |
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by Sterling C. of Union City, Georgia written to Verizon Wireless (Cell Phones) Posted Thu November 5, 2009 1:35 pm |
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I am a VIP Program member. When I tried to log into the VIP website at https://store.verizonwireless.com/nevip/default.aspx I was unable to . I have contacted customer service multiple times and they say that my account is indeed flagged as a VIP member; however, no one seems to know how to assist me to login to the VIP website. In addition, no one seems to know how to go about sending me another...
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Phone does not ring all of the time. |
by . of , written to Verizon Wireless (Cell Phones) Posted Thu November 5, 2009 12:00 pm
2 replies, Last Updated: Fri November 6, 2009 1:07 pm |
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My cell phone has not been ringing when there is a call to the phone. This does not happen all of the time but enough to investigate why. It will go to the voice mail without a ring and I may not be aware of the call for several minutes or hours until I check my phone screen. Is this a part of the problems in the merge of Alltel & Verizon?
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Great Customer Service |
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by Brian L. of Marine City, Michigan written to Verizon Wireless (Cell Phones) Posted Thu November 5, 2009 6:25 am |
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I would like to compliment Verizon Wireless customer service representatives for their kindness and outstanding service. I have contacted Verizon a number of times this week regarding problems with my phone and although none of the customer service agents were able to solve my problem, there were two people that really went out of their way to help me. I hope that this letter makes its way to...
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SHARED LETTERS 
