I don't even know where to begin! i have just plain had it with Verizon Wireless...We have been loyal customers for many years and have multiple phones on our plan. We faithfully pay our monthly bill that includes extras like "Insurance". That being said In Feb I purchased a new phone and renewed my 2 year contract with "Insurance". Little did I know that insurance covers...

I have been Verizon Wireless customer for many years till recently I decided to upgrade our smart phones and renew my contract at Verizon Corporate Store at Town Center Plaza in Corte Madera, California. As they didn't have the phones we wanted in stock, they ordered the phones to be shipped to the same store. Few hours after when I was looking for the phone reviews, I found a much much better...

I ordered an upgrade via the Verizon site for a new cell phone. Later that day I received an email stating that the phone was ready to be picked-up. So I drove 14 miles to get it. I cannot have it delivered as it must be signed for and my wife and I work varying/odd hours.
I arrived at the Verizon store in Prescott Valley, AZ and all was going well until the CSR told me that they could not give...

On March 11, Verizon Wireless (VZ) sent me a HTC Droid DNA as replacement for a Samsung Galaxy Nexus (GNex) that had poor battery life. I had used the GNex for 8 months during which the battery life had progressively deteriorated. At the time of exchange, I was NOT informed of any kind of charges for the returned device. There was no damage when I sent the device as well.

On my next bill, I...

I was a Verizon Wireless customer for years. With my employer I was suppose to get a Verizon discount. It took months of me calling and complaining till the discount finally took effect. I was told they would reimburse me for the months they failed to give me the discount. This never happened. Still I remained a customer. I received a call from them offering me 200 free minutes. I said sure. I...