Verizon insisted to send a report to credit agencies for the final charges that I already paid.

Posted Sun November 30, 2008 6:31 pm, by Orapin H. written to Verizon Wireless (Cell Phones)

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In dispute of Verizon Wireless account:

I write regarding Verizon Wireless's misconduct in reporting an outstanding balance of $247.18 on my account and sending the account to an outside agency, ERSolutions, Inc., for collection. There is no outstanding balance on my account, as I paid my final bill immediately upon receiving it for the first time from a collections agency.
On August 2, 2008 I opted to transfer my Verizon Wireless phone number to another carrier and to cancel my Verizon account. Immediately, I noticed that I no longer had access to the My Verizon online account, which had served as my only access to billing information and which I used to pay the periodic bills associated with the Verizon Wireless account. I called Verizon multiple times between August 2 and August 3, enquired as to the remaining charges, asked for continuation of My Verizon online account access in order to track any final charges, and attempted to pay all remaining charges. The first Verizon Wireless representatives I spoke with those days stated that I should still have access to the My Verizon online account, and directed me to keep checking. After numerous failed attempts to access the My Verizon online account, I made the final call, upon which a Verizon representative stated that Verizon would send me a bill describing the final amount due if any remaining charges existed, and confirmed that my access to the My Verizon online account was disabled directly after terminating service.

By mid-November 2008, I had received no bill, and I assumed that no charges remained on my account. On November 18, 2008 I received a bill from ERSolutions, Inc. on behalf of Verizon Wireless for the amount of $247.18. I immediately contacted ERSolutions, Inc. and paid the amount due, in full.

Over the next few days, I attempted to work with Verizon to understand what had transpired and ensure that Verizon would not make any improper reports regarding my account. On November 18 2008, a representative of Verizon Wireless informed me that the recovery department would help me to remove or halt any report to the credit agencies related to a failure to pay the charge. On November 20, 2008 I spoke with three different representatives from the recovery department of Verizon Wireless. Each of them confirmed that Verizon never sent a bill regarding these charges, and that it is the policy of Verizon Wireless to maintain access to My Verizon online accounts for 30 days following termination of service.

The three representatives made directly contradictory statements regarding the current status of my account and the actions that Verizon would take regarding reporting the final charges on my account. One representative said that no report would be made by or on behalf of Verizon Wireless to the credit agencies. One said that a report to the credit agencies would be sent during the first week of December. The third said that both that no report would be made and that a report would be made in December. Verizon's representatives made numerous other inconsistent representations, including the amount due to Verizon Wireless; the date that the account was initially set up; and whether or not the Verizon Wireless company had my current mailing address (one stated that they did not have the correct mailing address, while the others used this information to verify my identity) - while I receive advertisements in my name from Verizon Wireless at least a few times per month, and the ERSolutions collections agency properly sent the first notice to my current address, at which I have resided since April 15, 2007.

Verizon Wireless was negligent in terminating my access to the My Verizon online account and failing to send any bill or notice for an outstanding balance, despite my direct representations of willingness and ability to payand indeed my attempts to do so.

Verizon's actions are inconsistent with both the policies stated in my contract and the oral representations made by its representatives when I made unsolicited efforts to ensure that my account was in order. As such, neither Verizon nor it agents should make or any report in my name to any credit agency, and Verizon must take any and all actions necessary to retract any report that has previously been made by it or on its behalf.

Accordingly, I would like Verizon Wireless to confirm immediately in writing that no report or claim will be made to any credit agency. If any such report or claim has already been made, please provide all details regarding that claim, as well as the steps that Verizon Wireless intends to take in order to remedy its malfeasance.

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Re: Verizon insisted to send a report to credit agencies for the final charges that I already paid. by |Ev1L| Posted Mon December 1, 2008 @ 8:26 PM Someone's watched one too many episodes of law and order. Reply