Correct Billing mistake

Posted Tue August 28, 2012 12:00 pm, by Sean C. written to Verizon Wireless (Cell Phones)

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We made an arrangement last month to have our bill due on the 31st of August. Our service was suspended today and now we owe two reconnect fees. 2 were waived. We were able to move the payment date back to the 31st but we still have 2 reconnect fees on our account.

We spoke to multiple people in the finance department who showed that we contacted Verizon in July to create this arrangement. We finally spoke to Joanne who is a manager. She contradicted the information that multiple agents already had provided us. Joanne was also confrontational and rude. It also appears that some of your phone advisors are not properly logging their calls which contributed to this problem

I find this all disappointing since I always thought Verizon had superior customer service to other carriers.

We have 4 lines currently. WIth the new family share data plan we are already talking about switching to Sprint. This phone conversation is making this decision a lot easier to make.

We need all the re-connect fees waived on our account.