Poor communication and billing practices

Posted Tue April 24, 2012 3:35 pm, by Eric R. written to Verizon Wireless (Cell Phones)

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I had an account for my entire family with Verizon for 3 years. I was always on time with my bills, which were regularly in excess of $200 per month. I was a great customer.

In 2009 I moved out of the country, paid the account and never heard another word from them. No emails from them- and they have my correct email info which has never changed. All of my billing statements were always sent via email.

Upon my return a year later in 2010, I found out that I had an outstanding balance that had gone to collections, which I then paid immediately. Unfortunately, the past due account had been reported to the credit bureaus and negatively affected my score significantly.

Verizon did not report my payment of the account to the credit bureau at all. When I disputed the account, they continued to report that the balance was unpaid to all of the credit agencies.

I called their customer service department, who finally admitted that it was indeed paid off. I asked for them to remove the negative report from the credit bureaus, which they can do if they want to. They refused.

With my long standing history as a good customer, I would think that such a customer service based company would not be so short sighted to treat me this way.

I would like Verizon to remove the derogatory report from all of the major credit bureaus.

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Re: Poor communication and billing practices by PepperElf Posted Wed April 25, 2012 @ 11:40 AM Final bills often come in the form of written statements. It may not be their fault if the statement couldn't reach you in another country. Reply