Verizon Wireless/Billing Irregularities/Credit Bureau Information

Posted Sat June 16, 2012 2:52 pm, by Terri S. written to Verizon Wireless (Cell Phones)

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I was a longtime user of Verizon internet and television services. In October 2010, I visited a local Verizon Wireless store to inquire about adding cellphone service to my existing Verizon account, in order to receive a bundled package and one consolidated invoice. I was assured by the Verizon representatives that this was possible. It took many hours of phone calls, after being passed around to various Verizon representatives and many months later, before I finally received a consolidated invoice. Apparently, if a consumer does not also have Verizon landline (wireline) service, it is nearly impossible for any Verizon rep to locate the consumer's account. After finally receiving a consolidated bill, I began to notice billing irregularities. I tried to reconcile these with Verizon, but the calls always ended in my confusion and frustration as I was passed back and forth between representatives. I finally cancelled my account and subsequently moved to a new address. I then began to receive multiple invoices from multiple Verizon entities with duplicate charges and duplicate termination fees. Attempts to work this out with Verizon were extremely frustrating as I was passed back and forth between Verizon entities. I was finally able to understand the bill and pay the final amount due but not before Verizon Wireless had reported negative information to the credit bureaus. Verizon has refused to remove the information and does not acknowledge the role they played in causing the delays.

Remove negative information from my credit reports.