Fraudulent activity on internet service

Posted Wed January 25, 2012 12:00 pm, by Natalie S. written to Verizon Wireless (Cell Phones)

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I have two cell phones, a home phone, and home internet through verizon. My bill was $617 this month! My internet service was charged for 43GB of usage and my allowance is 5GB. After speaking with customer service and the fraud department, I was told that my "hot spot" was hijacked by a hacker. They are willing to reduce my overage charges by 50%. To me, this is not enough. I am notified every Christmas by my credit card companies asking me if I made certain large purchases. Why was I not notified of questionable fraudulent activity on my wireless network?

I would like the $380 of overage charges removed from my bill. I would also like to return the hot spot device for a full refund of $100 and the ability to opt out of my contract without paying an early termination fee. If this has happened once, I want to prevent it from happening again. I do not wish to have verizon as my internet carrier.

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Re: Fraudulent activity on internet service by Veovis W. Posted Tue January 31, 2012 @ 1:59 PM None of your requests will probably be granted. And even sound a bit extreme, and lucky you got 50% off. Hacked is not the right term but yes someone else may have either connected to your hotspot or have something large downloading on your computer. IE netflix takes over 1 gb for video watched in hd. If you either don't secure your hotspot with a password that you setup or don't use one strong enough that is all on you and has nothing to do with Verizon. Not their fault at all. Also they provide tools to monitor how much data is going thru the service per month that you can easily check on and see if going over. As of right now there also no laws againts the hacking of devices your failure or theirs that would make your carrier be liable no matter who it is. Just properly secure your connection with a stronger password and be happy it wasn't more as easily could have been. But they will not refund your purchase charge or let you out ETF free as it was not their fault that this occured. Reply