Fraudulent charges.

Posted Wed May 2, 2012 11:10 pm, by Audrey K. written to Verizon Wireless (Cell Phones)

Write a Letter to this Company  |  Rate this Company

I am a senior citizen who has been a longtime wireless customer. In fact, I have six numbers.
I have never had any internet on any of my phones. When I last had to replace a broken phone, the salesman said that I was entitled to a few phones. I explained that I only changed phones when they broke because it was too hard to learn new phones. I also told him I didn't need the internet as I have a computer at home. He said that since I wasn't taking phones he would give me a gift of some kind of notebook that is still in the box because no one in the store could show me how to use it. He had told me they would. I told him that since I had optimum wi fi was free so I didn't need the connection. He assured me it was okay to use the optimum and that I wouldn't be charged. It has been 18 months and I have never used the "gift." My husband pays my bills and this past week I opened my bill to find I was charged $50 a month for broadband that I had never ordered. My husband did not know what broadband meant. I went to the store where I bought my phone from in Manalapan, NJ and was told the person who defrauded me no longer worked there and that i could not get a refund even though they checked and saw I never used it, I called your executive office and told the person my story and they were bordering on rudeness. When I told him that I have no contracts and could leave your company he was rude and certainly did not sound like a Customer Service Manager. In addition to my 6 phones, I have my business ads with Super Media.I spend at least $800 a month with your company. I think I am a customer you would want to keep. I suggested to your representative that if they could not refund money. that I would consider getting an i phone or blackberry if he would give me the 18 months credit on the internet connection. He told me I could take my business elsewhere. Is this your conpany policy to throw away a good customer.
Audrey
Consider a refund or credit.

Log In/Create an account | 3 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Fraudulent charges. by White Tiger Posted Fri May 4, 2012 @ 1:27 AM It's no ones fault but your own for not looking over your bills monthly. Human Errors and Computer Errors can happen. Had you been paying attention to your bills 2 things would have happened. 1. You would have had this cleared up over a year and a half ago and not be having this issue because you would have caught this right away. 2. You wouldn't be complaining on here about something that is your own responsibility to do. Check your bills to ensure accuracy. Blaming a company for an error is one thing. But to blame them for your own laziness too is another. Hate to say it but this one is purely on you and your husband for not making sure you were being billed properly. Missing a month or 2 is one thing. But not noticing it for 18 months? That one is purely on your shoulders. Reply Re: Fraudulent charges. by McJohn Posted Thu May 3, 2012 @ 1:02 PM I have to agree with Red you always check your bills esspecially after buying something new. It stinks he lied to you, but its up to you to check your bills. Reply Re: Fraudulent charges. by RedheadwGlasses Posted Thu May 3, 2012 @ 10:56 AM I think this is on you and your husband for paying a bill for 18 months without questioning it. Reply