Lost Phone Charges and Labeling Errors

Posted Sat August 11, 2012 4:06 pm, by Lynnette H. written to Verizon Wireless (Cell Phones)

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I have been a customer since 1997. At one point I had three lines which I paid. I currently have two. My bills average more than 200 dollars per month. In March of 2012 My granddaughter and I switched our upgrades. The transition was problematic but eventually got resolved. I got a new phone (LG Sepctrrum) towards the end of the month of March and she got an I phone at the beginning. In ittle over a month and half the spectrum just quit working. I took it into the corporate store on Mayfield Rd in Cleveland OH and was told to send the phone back since it was under warranty. I received a fedex box with the new phone. I put the label from inside the box on the box and sent the phone back from the Fedex box in front of the youngstown Ohio Main Post Office. The phone was delivered back to me the next two days. The label was improperly addressed ( it was a duplicate of the one on the box when it was sent to me). I called Verizon Wireless to get a correct address. I was sent another box with a label in it which I affixed to the box and sent back Verizon by putting it in a Fedex drop box on Landerhaven drive. There was no duplicate label or a tear off on the label I received. I received my bill and I am charged for the phone that I returned. I called and spoke with your representative in June who indicated they had only received the Iphone back. ( Now your rep is denying any record of receiving another phone during this period.) I spoke with my granddaughter who says she has never sent her I phone back. So the only phone your company could have received is my phone. I am being billed the cost of the phone over $600. I do not have the phone and I have no way of tracking the phone. I am not going to pay for a phone I don't have. Further as a result of two errors on the labeling department there is no telling where the phone is.

I want Verizon to remove the charge for the phone. I want to continue my service with Verizon. But I will not do so if I am forced to pay for a phone I don't have because of errors or shoddy business practices on the part of fedex or Verizon. I would suggest in the future phones are taken to Fedex personal customer service reps only or into the Verizon stores for returns. I should not be held accountable for shipping errors or losses.

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There was no duplicate label or a tear off on the label I received by PepperElf Posted Sun August 12, 2012 @ 1:52 PM "There was no duplicate label or a tear off on the label I received" If you were at a fedex you could get a copy of the label or, if no other options... take a snapshot of it. it's always good to keep a copy of the tracking number to cover your assets Reply