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 Our miserable experience switching from AT&T to Verizon
Posted Thu January 3, 2013 12:00 pm, by Theresa M. written to Verizon Wireless (Cell Phones)
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Our family decided to switch cell phone providers and add a 5th line to our contract just before Christmas. We were told by salesperson that we could purchase 5 Android phones for $50 each (which would free after mail in rebate) and that each phone would come with 2 free accessories. We went back to the store on Dec 22nd to set up the plan. Here is what went wrong:
- It took SEVEN HOURS to purchase 5 phones and set up a plan for our family.
- We were charged $70 for "free" accessories.
- Salesman was unable to transfer contacts from our old phones, yet charged us $20 for that service.
- We were given receipts that said the activation fees were zero and we did not know there would be any activation fees, yet our first month's bill arrived today with $175 in activation fees on it.
It is now past the 10 days to cancel our contract without penalty or we would do so. Had we known it was going to cost us so much to switch, we would have stayed with AT&T, where our phones were ALREADY activated and where we would have gotten free upgrades, and would not have to manually transfer all of our contacts!
We would like these fees removed from our bill:
$175 in activation fees
$20 contract transfer fees
$70 for "free" accessories
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by Theresa M. Posted Tue January 15, 2013 @ 2:14 PM
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UPDATE: Verizon Executive Offices contacted me within days of this
letter and offered to remove all fees from our bill. I was very happy
with their quick response and pleasant customer service.
However, a few days later when I sat down to do the Mail in Rebates, I
found that the UPC's for two of the items we purchased did not match
up with the sales paperwork we were given, meaning I could not submit
for $100 worth of rebates. The district manager has offered to credit
our bill for $100, so that we do not have to drive over an hour to
return to the store and waste more time trying to sort that issue out.
Overall, I am very pleased with Verizon's response. It turns out that
our purchase was not made at an actual Verizon store (something we did
not realize) but at a subsidiary called A1 Wireless. In the future, we
will only deal directly with the Verizon store.
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We did
by Theresa M. Tue January 15, 2013 @ 2:01 PM
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by At Your Service Posted Fri January 4, 2013 @ 11:05 AM
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I've always found complaints such as this interesting in that, to me,
I wonder why someone would agree to pay for a transfer service that
couldn't be done or accessories that were supposed to be free.
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by Back_n_TX Posted Fri January 4, 2013 @ 10:55 AM
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Curious. What did Verizon say when you called and asked them about
it? You did call and give them a chance to correct the error,
correct?
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