Customer Service

Posted Wed February 29, 2012 8:32 am, by imogene k. written to Verizon Wireless (Cell Phones)

Write a Letter to this Company  |  Rate this Company

On 2-29-2012 Verizon wireless had the Razr Maxx on sale for 199.99. i bought the Maxx on 2-22-2012 for 299.99 im still within my 14 days of exchange or return. I called customer service and talked to Angelia about crediting my account for the 100.00 dollars difference she said she talked to Matt her supervisor and she would not do it. Per Angelia i need to take the phone back to the store return it and rebuy a new phone at 100.00 dollars cheaper. WHAST a waste of time for me and for Verizon. What horrible customer service this is.

Credit my account the 100.00 difference and not return and rebuy

Log In/Create an account | 1 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

The stores by MA Bellamy Posted Wed February 29, 2012 @ 11:27 AM for whatever reason are given options and permission to do things that the phone reps cannot. Yes, it's a pain, but if you want the discount (and a pretty significant discount at that), It's what you have to do. No one ever said there wouldn't be any effort on your part. Reply