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Eliminate your Reconnection Fee, Verizon

Posted Wed July 8, 2009 12:00 pm, by Michael L. written to Verizon Wireless (Cell Phones)

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OK, so I have been a Verizon Wireless customer for years now, providing them with thousands of dollars of business over that time. My company reimburses me for my cell phone costs, and I in turn pay my wireless bill. Recently the company I work for was purchased by another, and there was a lag in the reimbursement as accounting systems merged. It was a tight month for me financially (as it is for many of us nowadays) and there was a lag in my payment, resulting in a call from a Verizon representative. I explained the situation and asked for an extra 10 days to pay the bill. The rep told me to hang up and dial a special code to get an extension, which I did, and received a confirmation code.
A few days later they shut off my cell service anyway. Why? Well as it turns out they have this special $15 "reconnection fee" that they charge to turn your service back on, basically free money for them.

I am fortunate to have employment in today's tough economic climate, and feel for my fellow Americans who are not so fortunate and are out there looking for jobs. Providers like Verizon Wireless are well aware that people rely on their cell phones to be available anytime a potential employer calls, yet obviously would have no problem exploiting peoples misfortune for $15 of free money.

After this experience I would recommend avoiding Verizon Wireless completely and instead selecting a carrier who will not prey on you should you run into a tough spot in life.

Eliminate their $15 "reconnection fee", which is simply a vehicle for taking advantage of Americans who have fallen on tough times in today's economy.


Reply



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by sharon v. Posted Mon October 18, 2010 @ 5:03 PM

Thank god I found this to vent!! I received my Verizon bill today and
noticed it was higher than usual. In reviewing my bill I saw that they
charged me a reconnect fee on all 5 of my lines. Imagine my surprise
when my service was never interrupted. I told the rep that I have been
a customer with them for numerous years who recently added MiFi and if
they did not remove all of the charges I would be switching companies.
I was transferred to the finance department (I believe that's what I
was told) where I told this rep the same thing. Her response was to
tell me that service was d/c on 9/23 and reconnected the same day. I
told her this was interesting because I paid my bill on 9/20 and I
have phone calls on my monthly statement coming in and out with no
missed time. She graciously offered to credit hald which I declined. I
then sent an email stating the above and also that I would be
switching carriers if the charges were not removed. In response I
received an email offer to credit half the charges. Can I also add
that in the email my name was misspelled 2x and there was different
sized font used throughout the email which is an indication to me that
they thought my email was laughable and would not be bothered in the
least to lose my business.
If I had incurred these charges I would pay them. I know that it's
less than $100 but it's the principle and I might add this may be
their way of recouping money lost from having to refund all of the
customers they duped out of the mb/kb they charged fraudulently.
I am very disappointed and am switching to AT&T whom I hope has better
ethics.

Reply

I just switched by Michael L. Tue December 7, 2010 @ 3:22 PM

by fairywithfangs Posted Wed July 8, 2009 @ 8:07 PM

This is standard. Every single company out there, phone, water,
electric, tv, internet, ect. will charge a re-connection fee. Verizon
is actually pretty cheap. One of my utilities charges 40. Also, they
are one of the easiest companies to work with when you are behind on
your bill. If you call before the due date they are more then willing
to give you an extention. I have gotten more then a month behind with
them and as long as I kept calling and working with them they worked
with me, I still had to pay, but only had to pay a late fee...which I
completely understood.


Reply

by Donno Posted Wed July 8, 2009 @ 1:19 PM

Essentially, Verizon has entered the payday loan business. As a
stockholder, I am initially thrilled to hear about this. However, on
closer inspection this $15 fee isn't the windfall it appears to be.

Every company expects its customers to pay on time (if not, people
would never pay). Verizon has implemented a feature to allow
customers to pay late. In the meantime, they shut you down so you
don't incur more charges (until they get their money). And they
charge a fee for the convenience. They have representatives sitting
in the phone with you for maybe a half hour total, and those people's
time costs money. $15 for a half hour of labor is pretty fair,
actually cheap. So VZ breaks even.

Let's say your monthly bill is $50. The fee is $15. So that is 15/50
or 30% interest annualized. For one month, that is 360%. Moral - pay
the bill on time. To take advantage of paying late costs you a lot.

Reply


Thanks, Donno. by Just Jeffrey Wed July 8, 2009 @ 3:16 PM


I just did my best by Donno Wed July 8, 2009 @ 3:59 PM




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