Horrible customer service for a 16 year loyal customer

Posted Mon August 27, 2012 12:00 pm, by Mike L. written to Verizon Wireless (Cell Phones)

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I have a Droid X and it sometimes does not work. I was talking to a client the other day and my phone started to dial the number 3 on and on and on. I was so embarrassed I had to call my client back. I took my phone to my local Verizon store and was told there was nothing they could do and I would have to buy a new phone. This was totally unacceptable. The person I talked to could not have been any more unconcerned. He told me "That is all we can do and have a nice day".

Is that the way to talk to a good customer of 16 years???? I have been loyal to Verizon for that length of time and I am now thinking of changing phone providers. I cannot believe I was talked to like that. The person I talked to was at the Bay Brook Store in Webster Texas.

I would like an apology and some help in purchasing a new phone that works.

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"Is that the way to talk to a good customer of 16 years?" - YES. If your phone isn't under warranty they can't fix it for free by PepperElf Posted Tue August 28, 2012 @ 4:16 PM Even if you wave your years of loyalty at them... they cannot fix your phone if it's out of warranty. Reply Re: Horrible customer service for a 16 year loyal customer by RedheadwGlasses Posted Tue August 28, 2012 @ 1:11 PM How old is your phone? YOu use your phone constantly throughout the day, it's not going to last forever. I wouldn't expect a smart phone to last three years at this point. Reply