The Continuing Saga of My Verizon Phones

but not 4 phones. I don't understand how this is happening without
you doing anything to them. Just doesn't add up IMO.

Good morning, Scott. I went to the store as you told me to yesterday
at 7:44 pm. My son's phone could not be activated so, as per your
instructions, they replaced the phone with a reconditioned. By this
time, my daughter's phone was unable to make or receive calls and my
Dare was had a message on the screen that it needed initial
programming.Neither my phone nor my daughter's phone was locked or in
Spanish...at the time.

I came home a different route than I usually take home from the store,
keeping the phones awake as I drove. I arrived home at 9:44ish, came
inside with unlocked phones and TURNED THEM OFF. I was tired of
looking at them. Now read below, the note I wrote to the Bellingham
store manager at 1:18am this Friday morning:

"Hi Jared~

I left the store on Thursday evening, ran into Wal-Mart, then headed
home a different way. I kept all of the phones awake the entire ride
home and they did not lock and go into Spanish along the way as they
have in the past. I got into the house and turned off all of the
phones and left them sitting on the kitchen table, not wanting to look
at them until Friday morning.

Well, curiosity killed this cat and I got out of bed, came downstairs,
looked at the phones on the kitchen table, opened the flip phones AND
they were both ON, and locked and in Spanish. Of course, I had to
check the Dare, so I tapped the right button AND...yes...it too is on
and locked and in Spanish. All of these phones were turned off at
about 9:45pm on Thursday evening.

I am so sick to my stomach that I cannot even think about calling tech
support at this time of the night. I will wake up early and begin
getting the phones unlocked with their assistance.

Thanks for trying! It was great that they at least did not lock on the
ride home. Where is that ghostbuster?

Roxanne S."

Well, Scott, Jared is on vacation, but did speak with me about a top
woman looking at this problem. I wish someone could be here to see
this happen. My offer still stands - send someone on over! Please stay
in touch! I look forward to a speedy resolution.

Roxanne

This this wierdest thing i've ever heard of I've had a problem with my
Blackberry Storm from Verizon when I first got it, which was it would
die after 10 hours! and I brought it back thinking it was the phone
exchanged it for a new one but it still happend and then they told me
it was the network and that since its a "smartphone" it uses the
network twice as much and asked if I used it an area where the signal
strenght isn't that good. I told him yes, that at my job all phones
have a terrible signal strenght and he suggested I should shut it off
if I dont need to use it and I did and now it lives up to its standby
time of 7 days with no charge.

Anyway, I went off course there but you sound like your family makes
good money, you should try buying a better phone or simply switching
to another wireless service provider

I'm not a phone techie by any means, but I have a question for you.
Were these phones purchased from Verizon, or were they purchased from
some other after market vendor, like ebay? The reason I am curious
about where they were purchased is that a cheaper phone purchsed from
an after market vendor, such as ebay, may have the spanish default.
Otherwise, I don't have any kind of tech answer for you. Good luck in
getting it all resolved.

I've gotta hand it to you, Roxanne - you certainly have the patience
(or masochistic tendency) of Job in this situation. I would have
ported my family's numbers to another provider a long time ago rather
than deal with malfunctioning phones. And I would have told Verizon
to sue me for any early termination fees if they dared - it seems as
though Verizon has breached their contract with you by being unable to
render the service for which you've been paying.

As a six-year T-Mobile subscriber, I have to say that the few times
I've needed customer service and/or technical support have been
absolutely top-notch. If T-Mobile offers service in your area, they'd
definitely be worth a look if Verizon continues to give you the
run-around. Best of luck to you!

That is really bizzare.

I'm curious though why your son's phone can't be used. I mean, if I
change my phone to spanish, the buttons you hit to unlock it so you
can dial it are still the same (mine is #-1)....I just tried it with
my 2 phones and several co-workers. Then he can simply dial your # to
get a ride.

I am not trying to undermine your complaint in any way, I feel it is
valid and I would be fed up as well. I hope it works out for you. It
seems you have some good people trying to figure out the problem.

That is the most bizarre thing I have ever heard! Sounds like a
network issue. I mean seriously, I can see this happening with one
phone and it being the phone's fault, but not multiple phones on one
plan.

I say if they can't fix this they should let you out of your contract
so you can go somewhere else. Good luck!