Verizon has stole my money and refuses to do anything about it
Posted Wed August 26, 2009 12:00 pm, by CaraJoy N. written to Verizon Wireless (Cell Phones)
Write a Letter to this Company | Rate this Company
On May 29, 2009 I went to Best Buy to change my prepaid phone to a new two year contract with two lines. I was required a deposit per line, at BB you can not pay the deposit by cash (which was in my purse)
so instead of running back to the bank I went accross the street to Meijer to buy a prepaid master card ($10.) I gave the rep the prepaid card and he started putting my info in the computer Imentioned to him the info on my DL was not current-so I gave him the correct info-not knowing he already proccessed the app and said nothing about charging my card he then corrected the info
and about 15-20 minutes later he said their was not enough money on the card for both of my deposits. I PUT $500.00 ON THE CARD.
I called the number on the back of the card and was told the money had been charged and needed to be cancelled that it would take 7-10 day to return it.
I then had to go back to Meijer pay another $10.00 to put money on a card. By the time I left Best Buy that evening I had invested 4HOURS and spent $500 in deposits, my new phone was not working, and I was unable to add the second line b/c the rep screwed up so bad. I had to go back the next day to finish
the proccess- I was then there for 2 1/2 HOURS and spent another $125.00 for a deposit.
this is a list of the $$ I was charged
3 charges @ $125.00 should have been 2 charges
1 charge @ $250.00 should have never been charged
A few days later I received the refund of $125.00back to the card; as of today August 26, 2009 THREE MONTHS LATER I HAVE NOT RECEIVED THE OTHER $250.00 BACK.
I filed a wrongful charge with the credit card; they responded with a denial b/c Verizon did not respond. I filed a second claim-which has been pending for well over a month-when I called last week I was told they were still trying to get in touch with Verizon.
I have also filed a compaint with the BBB, but that too seems hopeless.
I have spent an additional $20.00 faxing papers to verizon trying to have this resolved. Best Buy Corporate told me (after a 10 day investigation) I had to deal with Verizon, because they (BB)were not responsible.
I have spoke with Verizon sooooooo many times they have
proccessed two tops requests-told me I would receive one month free b/c of my problem, and that a check is automatiaslly issued if a line of service is not activated with in thirty days of the paid deposit. Well since then they shut my phone off for non payment(they said I would receive a free month that they never gave me) and they never sent the refund check---even if they had sent the refund check
I would have never received it, because the info originally put in the computer was wrong.
I want my $250.00 back,the free month of service I was promised, another 1-2 free months for the additional money I had to spend, the gas bill I was unable to pay, and all the stress this has caused.
|Log In/Create an account | 4 comments
|PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.