Alienating Your Customers

Posted Wed June 13, 2012 10:39 am, by Mark S. written to Verizon Wireless (Cell Phones)

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Mr. President, I see that Verizon insists on self destructing...

In this time of economical difficulty and corruption it is unwise for any business to come across as trying to screw the customer.

Once again, Verizon is trying to milk it's customers of their hard earned and shrinking cash reserves. Your move to ditch your unlimited plans and force people onto your new scheme is alienating your customers.

Check out the comments below the article found in the link below:

http://finance.yahoo.com/news/verizon-ditch-phone-plans-shared-120639203.html

As for myself, I already have plans to ditch your service for another. I am no longer under the thumbscrews of your contract and I am leaving you for your competitor. They are offering me much more in services for half the price; and I do not even have to sign a contract.

I have been with you since 2002, it is no longer in my interest to stick with you. Verizon has ceased to be loyal to its customers; as such, I have no sense of loyalty or incentive to stick with you.

Drastically drop your prices and stop trying to shaft your customers. Remember, without them there is no Verizon.

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Re: Alienating Your Customers by Todd P. Posted Wed June 20, 2012 @ 10:46 AM People do not have to wait to the end of your contract to make a switch, most of us have smart phones which sell for a pretty penny on ebay/craigs list. Sell the phone and pay the ETF and move on. You are doing what we all should do, vote with your check book. Reply Re: Alienating Your Customers by Nate. Posted Thu June 14, 2012 @ 4:01 AM Prices will go up over time. I don't think they're trying to shaft anybody, I'm sure their costs have gone up so they need to charge more. Its not greed as you make it out to be, it's business. You are already planning to do what I would suggest - switch to a cheaper service at the end of your contract period. Problem solved. Reply