Unsatisfied with Verizon service

Posted Sat July 14, 2012 9:12 pm, by Ray R. written to Verizon Wireless (Cell Phones)

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I switched from AT&T to Verizon Wireless at an "authorized" retail store called GoWireless in Thousand Oaks, CA. After discussing options with the store manager I settled on a plan that was a fit for me. I decided to upgrade my old AT&T iPhone 4 to the Verizon iPhone 4S. After a few days of using Verizon Wireless and the iPhone 4S I did not feel that the service was up to my standards. My internet connection was horrifically slow which is unacceptable for my business needs. My contract stated that within 14 days if I was unsatisfied with my service I could return the product and cancel my contract. I returned to GoWireless to return my phone and cancel my contract given the circumstances. The manager, Doron Shiff, who helped me set up my service simply said, "dude you can't return the iPhone." Then he takes my contract and shows me that it says that Apple products can only be returned if they are in an unopened package. So tell me, how am I supposed to tell if I will be satisfied with the service if I have to keep the phone in an "unopened" package? Clearly I am furious that I am now stuck with a contract and a phone that does not work for my needs! I think your company and any Verizon "authorized retail store" like, GoWireless, are scam artists. Your policy states satisfaction guarantee yet when I am unsatisfied I am unable to return my device! Now, had I walked into a reputable store like Apple to purchase my iPhone 4S, I would have 30 days to return the phone if I was unhappy. I think it is unacceptable and unfair that there are no options for your customers to return their Apple products if they are unhappy. Please allow me to return my iPhone 4S and cancel my contract! I am well within my 14 day "satisfaction guarantee" period.
Ray

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Re: Unsatisfied with Verizon service by Harleycat Posted Sun July 15, 2012 @ 12:08 AM Your complaint should be directed to GoWireless, not Verizon. They mislead you, not VZW. I realize it's an authorized reseller but they work for GoWireless not Verizon. Reply Exactly by Retail Veteran Sun July 15, 2012 @ 2:53 PM