Trouble with your phones!
Posted Thu May 10, 2012 12:44 am, by Phoenix N. written to Verizon Wireless (Cell Phones)
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I've been a customer of yours for about 10 years, (give or take) and in those 10+ years, I've NEVER had any trouble with your customer service, pricing,phone plans, ect.. BUT, (I believe this is my 4th or 5th time that I had a problem with a phone. Now, this current phone that I now have is a replacement phone, because my phone went for a wash in the washing machine! (My fault, NOT yours!) And I contacted the insurance company, Asurion, to tell them about the mis-hap. and I paid a $99 co-pay, to get my replacement phone. On Tuesday, May 8,2012 I finally recived my phone. And I booted it up, and did the settings the way that I like them, (and by the way, you guys at techical support are just AWESOME!)And I had to had some help from your tech team, and the phone was on.
I could recieve/send texts & phone calls, but what didn't work was all of the data stuff! No 3G, no apps, no web browsing, no e-mail, no Facebook, nothing! So, I had to call tech support back and tell them of what was going on. And I was on the phone with them (the first time) for 45 minutes! And the tech guy told me since we ran through EVERYTHING, was to go to work (In another part of town) to see if there was a proplem with the phone or with a VZ Tower? , And the phone's 3G data still didn't work, so, I called back tech support, told them of what I was told by the first tech guy, and it seem to them that I had no idea of what I was talking about!?!?
So, after talking to them for a 2nd time (for about 20 minutes) we both agreed that the phone that was sent to me was a flop! So, I have to wait 1 more day to get a phone that hopefully works!!!?? And this happened to me, when I upgraded back in February 2012!!! I had to get a ANOTHER phone, because the first one was bad!!! Again, it's NOT your customer service or your tech support, IT'S YOUR PHONES!!
I know that Verizon is a good company, and they employ some good, hard working people! But, if you are going to continue to have "bad" phones, then why should I stay with your company for another 2, 5 or 10 years??
My question to you is, What can YOU (Verzion Wireless) do to keep ME, ( as a customer?