Poor Service (Again), Bad Product

You should be judged on how you are dressed and it sounds like that is
a personal problem of the associates to encountered, not VS as a
whole.
However I think it is so funny that people think they can walk into VS
and just return bras with no receipt and get the FULL price. Just the
other day i had a girl come in with 3 bras that were a YEAR old and
had started to wear down and want a FULL priced exchange for them.
This is why the company can't afford to have tons of associates
working at once, which leads to not being helped as much as if there
were more associates. Because people don't want to buy bras, they
want to wear them and say something is wrong with them so they get new
ones.
Lots of women come into VS and expect associates to personal shop
them...there is a difference between good client service and being a
pers. shopper.
We have a lot of the same policies as any other retail store, if you
buy a pair of jeans and wear them for a year do you return them
because they are worn out?

I work as a manager for the company, and all I can say is the top 2
reasons why we have damaged bras returned/exchanged are because people
do not follow the washing instructions printed on the bra (and
therefore it doesn't perform as it should or last as long as expected)
or they're wearing the wrong size (as 75% of women are... and it's
basically like wearing the wrong size shoe- they'll fall apart if
you're wearing 2 sizes too small for your foot)... VERY rarely is
there a manufacturer defect that causes a problem. So I don't think
anyone asked you inappropriate questions, they're trying to prevent
seeing you back in the store with two more broken bras in a few
months.

As for the exchange- if you complied with letting them make sure that
you were taking the correct size bras home this time it shouldn't have
been a problem to do an even exchange without your reciept.

As for how you were dressed, I really hope that that didn't affect how
they treated you, it wouldn't have in my store.

"The next step was the associate suggesting I go to a fitting room and
remove my shirt and bra so they could get a proper measure. No thanks,
that is highly inappropriate."

I fail to see how it was inappropriate. It could have meant they'd
see you were fitted correctly and accommodated your request for an
exchange. On that, in my opinion, you were wrong.

As for the rest of your complaint, it seems very valid to me. As for
how you were dressed, unfortunately, stores do look at that sort of
thing (note I said it was unfortunate). I remember being followed
around a local shop - at which I had bought many gifts in the past -
and at which I had always been greeted politely by the owner. When,
that is, I came in in work gear. On this particular day, shopping for
a birthday gift on a Sunday afternoon stroll, I happened to have on
sweatpants. Yep - I was followed around VERY closely and asked
repeatedly "is there something you're looking for?" I left the store
and won't go back (I couldn't have lodged a complaint; it was the
store owner following me around).

Hopefully, you'll hear back from someone on this but I do, in all
honesty, think you dropped the ball and impeded your own return when
you failed to allow them to measure you. That is, after all, part of
their job; there is nothing "inappropriate" about it.

You people are sick if you think customer service should be based on
the way someone is dressed. I have been a store manager for a little
over 7 years, and have worked in a retail store for over 9, and I
would never even think of treating a customer based on what she wore
in my store. I imagine if I did that, I wouldn't have as many clients
in my store, and I especially wouldn't be on a first name basis with
any of them. I wonder if anyone who works for Victoria's Secret can
say they know even ONE person by their name.

It was HIGHLY inappropriate for them to only service me if they could
measure me without a shirt or a bra on.

As for "worn bras"....the straps don't snap just because of looking at
them in the bag. Don't be ignorant. I would have to wear them to
sustain damage to them. Also, I wouldn't have complained, but the
exact same style of bra broke in the exact same location on both bras.
Coincidence? Doubt it.

I can tell none of you have ever had such a positive experience
shopping that you could imagine an exchange without a receipt. That is
the kind of place Victoria's Secret used to be. They stood behind
their product. Out of the THOUSANDS of dollars I have spent in their
store over the past 12+ years, only ONE other item (that I can think
of) has been returned because of damage. Yes, I have had other returns
because I ended up not liking them or because they didn't fit properly
under the outfit(s) I intended them. How many other people can say
this? In my drawers right now, I have roughly $900 in merchandise I
BOUGHT at Victoria's Secret. I'm just one person. I know there are
others who shop the same as I do - at the same 3-4 stores where I know
everything fits.

Now, compound this with the $700 I spent two months ago at Express for
myself (and the $100-$300 per month I spend adding things), the two
kids I have who shop at Limited Too (you add 6 outfits per kid times
two kids, at roughly $60 per outfit, for school clothes), the
littleste kid who will be shopping at Limited Too in about two years,
and I'm sure you'll see I'm a pretty loyal shopper.

Not sure why I'm responding, because your opinions do not matter to
me. Maybe it's to show Limited Co. that one person can make a
difference in sales, especially when word of mouth is the strongest
form of advertising one can get, and I work in the retail industry,
where a lot of my clients trust what I say to them. I'm also a single
working mother of three who is active in the parent groups at school;
tell me, do you think I have any influence on the people I see every
day and whose kids come to my house? Maybe just a little, just like I
respect what they tell me and do not shop or do business with
companies who have treated them inappropriately.

I've done yardwork all day. I take a shower and put on clean clothes
before going to the store (unless I'm going to Home Depot or
Menard's).

And there actually isn't much inappropriate about taking your shirt
and bra off in order to be properly fitted for a bra--that's how it's
done. However, VS is the LAST place I'd get it done. Department
store lingerie departments, occasionally staffed by women with
experience in bra fittings, would be a wiser choice.

And why would you exchange two apparently defective bras for the exact
same thing ("I took them back to the store to exchange them for the
exact same thing.")? Wouldn't you want to try a different model? The
fact that two broke in the exact same place would tell me it was a
fault model.

You thought you could just waltz in and exchange two worn bras without
a receipt or any proof of how long you had been wearing them because
you have been a "faithful client" of VS for over 12 years? I also
think your statement "I would also like them to train their associates
to have some manners when they work with the people who are supplying
their paychecks" tells us how pleasant you were during this encounter.
Rules are rules and they apply to everyone, including you. I know of
no retailer, other than Nordstom, who will accept an item for return
or exchange without a receipt.