Bad attitude at Victoria's Secret in Vancouver Washington

As a fellow VS employee I must say I am suprised by that behavior!
I'll admit our job is to add on, so I personally will mention the bra
(I usually try to suggest the matching cotton bras, it works pretty
well), but even when I ask and they say all they want is the panty,
that's fine. After repeating to people over and over AND OVER again
where the cotton panty table is, what styles, colors, etc...it gets to
ya. But at the same time I never let that show because I honestly do
enjoy helping people pick out styles and making sure they get the
right color and whatnot.

As for the bag thing, they may have been short on bags, but even at
that I would always put even just a panty in a small bag! At one pont
we didn't have medium sized bags so we only had really teeny or super
large, so depening on the size of the order I would ask, but never
just assume they didn't want a bag. What you got was terrible customer
service, they definitely need better training!!

Those coupons are meant to get you to spend more money. I know
whenever I get them in the mail I plan on only getting the panties,
but I always spend much more there. Those ladies should not have been
so rude to you either. I would suggest going online and buying things
from VS there, but it wouldn't be a good idea to buy bras without
trying them on. The people working at the VS that I go to are usually
very helpful but there's occaisonlly a few who aren't that polite.

..the employess at our local store are just as snooty. A few years
back my mother and I were shopping in the mall and just stopped in to
see what their sale was all about. We were dressed average, jeans and
tshirts probably and we were never acknowledged. Mom did ask about a
size and we felt we were given the brush off.

Fast forward a few months later and we stopped in after a baby shower
and the attention was bestowed upon us, we were looking pretty nice
that day. It was like a scene in Pretty Woman where she goes in
looking beautiful and told them they made a huge mistake.

We never asked for a manager since really to us it was kind of
amusing, we were thinking this must be some sort of training ritual
they go thru! It's all overpriced chintzy stuff anyway!

You know, I can definitely put myself in your shoes. I buy all my
underwear from VS. And if I had gotten a coupon for a free pair of
undies but had no need for anything else at that time (I tend to place
large orders once or twice a year via the website, to avoid the hassle
of going to the store and spending more money than I had intended),
I'd have done the same as you -- and I would expect to be treated
politely.

You should speak up, call the store and ask for the manager. Let them
know how dissatisfied you are, and that you would like to see
improvement in the future. They should be able to take corrective
action.

Secondly, you say in your reply below that you think one of the girls
was the manager. This person could be a shift, assistant manager etc.,
so make sure you get the general/store manager when you call. I have
had many calls backfire when I realize the manager was the person I
dealt with.

I am sure that many customers came in for the "free pantie" offer. And
it seems these arrogrant employees assume that they only wanted this
offer and had no intention of ever stepping in their store again. SOme
may and some may not but that is not what customer service is about.
Its treating ALL customers with respect and assitting them in as
timely a manner as possible.

I hope VS answers your letter and I am glad that you are not asking
for anything in return but for them to look closer at these employees
who are representing their business and name.

I don't undertand letters like this (not to pick on just you!) that
talk about being a loyal customer for a long time, but one bad
experience will make the person never shop there again. Esp. one
where they were just aburt and a little rude. They didn't argue with
you about redemming the coupon after all. I'm not saying they were
right, but seems a little short-sighted to allow this to keep you from
a store you have otherwised enjoyed.