So-so Service

Posted Wed September 5, 2007 12:00 pm, by jermaine p. written to Victoria's Secret

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I made the mistake of trying to buy something from the Northpark Mall store during Christmas time. My brother and I came in looking for gifts for friends and family. The staff was rude and pushy, I think her name was ***** had an attitude with me because I preferred to pay with cash and I refused to apply for an angel's card. The cashier/asst mgr behind the beauty counter was busy stocking up on some 1.99 tote bags she was supposed to be stocking and wasn't helpful.
I emailed corporate that day and heard nothing from them about the situation. It was as if my brother and I didn't matter as consumers. I wondered were black men not welcomed as consumers by your chain. I no longer shop at that particular location, either I order online or I got to the metrocenter mall store.

It would have been nice to have gotten an apology or some sort of acknowledgement. I shop elsewhere and my brother refuses to go back to Victoria's Secret. It was a failure by corporate to do anything, that really angered me.

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Re: So-so Service by retail Posted Sat September 8, 2007 @ 10:16 PM 1) This letter makes no sense. 2) If your service was "so-so" and not terrible and unforgettable why are you still holding onto it 9 months later? I want your life if this is the worst thing that happened to you in 9 months! 3) Re-Read and then re-write this. Then maybe when you email corporate they'll understand what you're talking about. Try being specific about what you expect an apology for and then they'll be able to apologize. Reply Re: So-so Service by - Leanne- Posted Wed September 5, 2007 @ 7:05 PM Why did you take so long to write this letter? I realize you made one attempt but you waited until now which apparently caused this situation to fester. Reply Re: So-so Service by Quasi_Mondo Posted Wed September 5, 2007 @ 2:57 PM So, just wondering. Were all of the employees wearing WE HATE BLACK MEN T-shirts? Reply Re: So-so Service by RedheadWGlasses Posted Wed September 5, 2007 @ 8:54 AM Oh boy. Here: "We're sorry." Now move on with your life. Reply You are so silly! by Firebrat Tracy Wed September 5, 2007 @ 1:05 PM