Kudos to ViewSonic

Posted Sat April 21, 2007 1:02 pm, by Fran S. written to ViewSonic

Write a Letter to this Company

In September of 2005 we purchased a 17 inch ViewSonic monitor. Within a year (and within the warranty period) we began having trouble with the on/off switch - you had to play with it several times to get it to work. You sent us a new monitor and I sent the old one back. Several months later (but after the warranty was over on the original monitor) the same thing happened. My husband wrote to Dana Brzozkiewicz and Duane Brozek in customer relations - he wrote that even if it was still under warranty, why would we want another one.

That same day, we received a call from Nick, a supervisor in the warranty division. Not only are you sending us a new 19 inch monitor, you are also providing the shipping fees to ship the old monitor back.

This tells me that you are a company that stands behind your products. You have not only gained a customer for life, but I will be sure to recommend your company to anyone I know who is in the market for a monitor.

Kudos to ViewSonic - a company that knows what customer service is!

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Re: Kudos to ViewSonic by Dr.Watson Posted Wed December 17, 2008 @ 3:34 PM You can be sure they never received their replacement monitor. Viewsonic is famous for placating customers by phone and not following through. There are hundreds, if not thousands, of complaints about that very scam with Viewsonic all across the internet. If these people really did receive a replacement, they might be the first in history. Because their letter was written prior to receiving the replacement, I'd really like to hear a follow up. A nickel says that to this day they still haven't gotten their replacement. Reply Actually I did by franese Thu December 25, 2008 @ 2:27 PM