Been a customer since Oct 2007. Things were always good. Then cable internet provider insisted they needed to change out my modem model. Despite repeated attempts to troubleshoot using vonage online help as well as phone support, unable to get phone to work again. Calls were broken up or those on other end simply could not hear me and fax no longer worked. After 6 plus months of friends...

Initially I was changing my mother to Vonage for what I've heard of as the better and cheaper way to go for local and long distance phone service, but it has been a complete disaster. I've tried to port my current number with AT&T over to Vonage for almost 1-2 month now only to be pushed back and forth between my current phone company and Vonage for this long. I thought that this would be a...

If you're thinking of switching, DON'T. My service with them has been a hassle from the beginning, when I decided to pay for the account set up by giving my bank routing number. When, after a week, my account still hadn't been charged I was advised by the call center agent that a payment done in this way could take up to 2 wks. I spent over an hour on the phone with different people only to be...

I ordered a phone from them on december 24, 2008. They charged me $60 total the same day for a set-up fee. They say they have a 30day money back guarantee. I didn't get the phone until january 6. On january 15th they charged me $30 for one months phone service and took it right out of my account (she said they bill a month early before you use the phone). I called 4 times to try and cancel and...

I was NOT TOLD about cancellation fees when I signed up and if you listen to your recordings, it will state that I told him NOT TO CANCEL, BECAUSE I WAS NOT WILLING TO PAY DISCONNECT FEES...I have read all the complaints from former customers...in all the complaints, disconnect fees were 39.99...why was I charged 105.08...also, I sent a letter to the address listed below, it came back...