|
|
 Bad Cancellation Policy !!
Posted Tue February 20, 2007 2:26 pm, by Scott K. written to Vonage
Write a Letter to this Company | Rate this Company
I cancelled my Service with Vonage, not because i was dissatisfied with service, yet simple because I didn't need it anymore. I think Vonage is a great service and even own Vonage stock! I do have one huge problem that is a very bad business practice vonage has. I cancelled service in mid January and i Paid a vonage bill on Jan.10th. So i paid for a lot of days of vonage service that i never used. How can you not refund my money for the part of the month that i never used, that's almost like stealing!!
I would like my money refunded to me for the time i didn't have vonage service. I would really like my confidence in Vonage restored and have the entire month refunded to me for the troubles i've had to go through and the frustration i've experienced!
 Reply
| Log In/Create an account | 2 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by Jeffrey Posted Wed February 21, 2007 @ 10:19 AM
|
|
|
Does Vonage bill by the month? Most services like this do bill by the
month, with prorating. I agree that it stinks that you can't cancel
mid-month, but this is pretty much standard.
Even so, your request for a whole free month seems a little greedy.
Reply
|
|
|
|
|
|
by Courtney C. Posted Wed February 21, 2007 @ 6:48 AM
|
|
|
You don't mention the part where you called Vonage and asked about the
days that you already paid for. You DID do this, right? You didn't
just jump right onto the angry email train, did you? If so, you
screwed up. Call them, explain the situation like an adult and see
what their response is. If you did call them, this letter needs to be
rewritten to clarify what really happened and what they said, becuase
this one makes you look like you're jumping to conclusions and
assuming that they plan to keep it without proof. And if you canceled
mid-Jan, you pay until mid-Jan. You don't get the days that you used
refunded just because you think your were "troubled."
Reply
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this